Insurance Operations Associate III

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more. 

Job Description

Key Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Perform all of the duties and responsibilities of a Senior Operations Representative when presented with documents to process or research.

• Resolve complex, regulatory lender placed insurance policy and coverage exceptions, ensuring continuous insurance coverage, regulatory timings are met, and coverage is ordered at the required lender amounts.

• Correct out of synch conditions between multiple servicing systems.

• Problem solve, research, and resolve loan level inquiries, audits, correspondence, and complaints.

• Provide detailed chronologies of identified errors and processing gaps to management.

• Process non-standard client specific processes or special services, outside of document processing.

• Provide lender placed premium and refund quotes.

• Communicate directly with clients, borrowers, and auditors on results and inquiries, maintaining a professional relationship at all times.

• Accurately track and record volumes received and completed within manual production and service level agreement tracking systems to ensure contractual and regulatory requirements are met.

• Coordinates additional resources within the team as needed to ensure high risk items are completed within SLA.

• Manage individual performance by setting work-related goals, tracking personal achievements and communicating with management to report on success and identify improvement strategies

• Build insurance servicing skills and knowledge by soliciting performance feedback, participating in cross-training and learning additional processes and procedures to support multiple workflows and contribute to effectiveness of team operations

• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

• Support National General Insurance values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspective

Education

• High School Diploma or GED (Preferred)

Experience

• 0-2 years experience (Preferred)

• Ability to analyze data on a problem-to-problem/loan to loan basis and recommend solution

• Experience following established procedures to complete processing tasks; experience working in the banking or insurance industry

• Works independently with little supervision

• Follow established guidelines to focus on details and complete tasks that may be irregular in nature

• Policies, practices, trends, technology and information affecting the insurance or mortgage business and organization

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Manage one’s own time to perform job functions quickly and efficiently

• Ability to adapt to new situations and learn quickly 

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

At Integon, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.203.4492

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.