Offer summary

Qualifications:

Demonstrated passion for cybersecurity and commitment to continuous learning., Exceptional communication and interpersonal skills are essential., Basic understanding of networking and SIEM tooling is preferred., Experience in MSP or Help Desk roles is a plus..

Key responsabilities:

Provide exceptional customer support via phone, email, and chat.

Address partner security concerns with timely and informative responses.

Lead calls with partners, facilitating communication with the SOC team.

Collaborate effectively with internal teams to ensure customer satisfaction.

Job description

Reports to: SOC Support Manager

Location: Remote US- Mountain or Central Timezone

Compensation Range: $50,000 to $65,000 base, plus bonus and equity. This role may be eligible for on-call/call-in pay in addition to base pay

*The individual for this role must be located in the Central or Mountain Timezone*

The work schedule for this position is Tuesday through Saturday

What We Do:

Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access.

Today’s cyber-attacks aren’t limited to large organizations with the security tools that can ward off threats. Hackers don't discriminate and will find a way to penetrate any vulnerability in any size business, which is why Huntress focuses on protecting those small to midsize businesses that make up the backbone of our economy.

Huntress stops hidden threats that sneak past preventive security tools by utilizing our award-winning security platform and expert human threat hunters through dynamic products including Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training.

Join the hunt and help us stop hackers in their tracks!

What You’ll Do:

This is an entry-level role where you will act as an intermediary between our partners/customers and our Security Operations Center (SOC) team. To facilitate effective service delivery and ensure partner satisfaction, this role requires excellent customer service and communication skills, as well as a solid understanding of cybersecurity.

Responsibilities:

Provide exceptional customer support via phone, email, and chat.
Address partner security concerns with timely and informative responses.
Ensure partner understanding by breaking down complex SOC concepts and actions into digestible information.
Lead calls with partners, facilitating communication and collaboration with the SOC team.
Troubleshoot product issues and provide support for other product-related requests as needed
Collaborate effectively with internal teams to ensure customer satisfaction.
Advocate for partner needs and provide feedback to the relevant internal teams.
Contribute to the development of knowledge base articles and other support resources.

What You Bring To The Team:

Must be located in the Central or Mountain time zone and be able to work Tuesday through Saturday
Demonstrated passion for cybersecurity with a commitment to continuous learning and development in the field
Exceptional communication and interpersonal skills
Remain calm and empathetic when supporting partners through security incidents.
Strong ability to prioritize daily tasks
Enthusiasm for working collaboratively and making a meaningful contribution to a successful team.
Embraces change and excels in evolving environments.
Not afraid to ask questions
Strong self-awareness and the ability to work independently

Preferred Qualifications:

MSP or Help Desk Experience
Microsoft 365/Entra Experience
Basic understanding of Networking
Basic understanding of SIEM tooling

What We Offer:

100% remote work environment - since our founding in 2015
Generous paid time off policy, including vacation, sick time, and paid holidays
12 weeks of paid parental leave
Highly competitive and comprehensive medical, dental, and vision benefits plans
401(k) with a 5% contribution regardless of employee contribution
Life and Disability insurance plans
Stock options for all full-time employees
One-time $500 reimbursement for building/upgrading home office
Annual allowance for education and professional development assistance
$75 USD/month digital reimbursement
Access to the BetterUp platform for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

We do discriminate against hackers who try to exploit small businesses.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response.

If you have questions about your personal data privacy at Huntress, please visit our privacy page.

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