Global Platforms Engineer

Dentons is designed to be different. We are driven to always be the firm of the future, to challenge the status quo, and to provide holistic business solutions to our clients in new and innovative ways. We are the lightbulb moments. The bold ideas. We are the world's largest global law firm, with 12,000+ people across 80+ countries. Driven by the diverse perspectives of our people, our clients, and our communities, we combine local knowledge with global insight.

ROLE

Reporting into the Global Platforms Engineering Manager and working within the Global Engineering team, the Global Platform Engineer will assume a technical leadership role across numerous initiatives to help ensure systems and services meet Firm requirements and adhere to industry best practices. The Engineer will collaborate with peers and other technology professionals to achieve these objectives.

The Global Platforms Engineer will also be accountable for delivering hands on support alongside the Global Operations team and other stakeholders when responding to service incidents or critical outages when escalations are necessary.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

·       Technical leadership and hands on support of the Dentons Azure environment

·       Technical leadership and hands on support of the Dentons global networks

·       Maintain technical documentation for supported platforms and hosted services

·       Plan and deliver on platform upgrades and updates to remain current and mitigate risk

·       Assist with the patching, capacity planning, and administration of services alongside Operations

·       Assist with managing budgets for supported platforms and hosted services

·       Working alongside Global Operations, assist with technical monitoring and response

·       Working alongside Security Operations, assist with security monitoring and response

·       Coordinate activities to ensure the on time and on budget delivery of services

·       Effective and timely status reports to technology leadership

·       Share knowledge across technology and security teams to educate and further establish internal capabilities

·       Management of service tickets in response to system issues, changes, and new requests

Design, Strategy, and Planning

·       Maintain knowledge of Dentons’ strategic business objectives to help ensure that services are engineered and supported in alignment with Dentons standards and best practices

·       Challenge the “status-quo” in support of Dentons platforms to establish innovative approaches to systems and service delivery

·       Think out of the box, and challenge others (vendors and team members) to do the same to come up with the best solutions and technical approaches

·       Be proactive while supporting services to ensure potential risks are mitigated in advance through careful planning and monitoring of systems and services

·       Ensure platforms remain highly resilient to meet availability expectations of Dentons in accordance with defined business requirements. This includes the oversight of disaster recovery testing

·       Ensure platforms remain cloud optimized, taking advantage of cloud capabilities such as auto-scaling and service automation

Build, Test, Deploy

·       Provide hands on leadership during the upgrade or updating of supported platforms and services

·       Develop automation templates, scripts, and processes to enable the optimized and consistent delivery of supported platforms

·       Manage and coordinate vendors activities to ensure the successful support of platforms

·       Ensure platforms are maintained according to defined architectures, aligned with budgets, and tested

Operational Support

·       Participate in the Global Change Control process to help manage change across the environment

·       Provide operational assistance and oversight in support of globally supported platforms and services

·       Support the Global Operations team with the monitoring, patching, capacity planning and administration of platforms and services

·       Monitor, plan and deliver platform upgrades and updates with the support of the Global Operations team

·       Support the Global Security Operations team with the monitoring and response of security incidents

Requirements

A Global Platforms Engineer must possess a strong technical aptitude with significant hands-on experience working with enterprise platform and infrastructure technologies. A strong focus on cloud technologies is essential, with a significant foundation with traditional technologies. It is essential that the individual is both hands on and equally capable of articulate ideas and strategies in writing.

Technical Skills

·       At least 5 years working experience with implementation life cycles, methodologies, tools, and practices

·       Significant working experience with Microsoft Azure IaaS and PaaS technologies

·       Virtual servers, Networking, Load Balancers, Storage Accounts, Key Vaults

·       Web applications, Log Analytics, Automation Accounts, Log Apps, Security Center

·       At least 5 years working experience with Azure DevOps and other service automation technologies

·       At least 5 years working experience with Windows based server infrastructures

·       At least 5 years working experience with network and firewall technologies

·       Strong understanding and experience with business continuity technologies

·       A good understanding of standards and frameworks (for instance, ISO 27001, Cyber Essentials)

·       Demonstrable experience of managing effective relationships with third party suppliers

Personal Skills / Attributes

·       Excellent written and verbal communication skills (English)

·       Able to effectively negotiate with and influence colleagues and others to achieve a successful outcome

·       Strong problem solving and analytical skills; can clearly explain and present problems and issues to others and contribute to their resolution

·       Able to demonstrate initiative and the ability to be proactive, anticipating needs

·       Has commercial awareness and understands the business value required from IT investments

·       Able to make decisions and remain calm while under pressure

·       Methodical approach to work with a strong focus on accuracy, attention to details, consistency, and quality

·       Understands the need for documentation and well-defined procedures

·       Able to work under pressure to tight project deadlines and can adapt to differing demands, prioritizing tasks where appropriate and ensuring complete 'follow through' on operational issues

·       Able to carry out all responsibilities in a way that supports the practices values and promotes its equal opportunities and diversity principles

EDUCATION, EXPERIENCE & CERTIFICATIONS

·       Formal IT qualification or accreditations (for instance, ITIL, Prince 2, MCSE) essential

·       Microsoft certified Azure Solutions Architect Expert’s considered a significant asset

·       Other related technology certifications are beneficial

·       Minimum of 8 years proven track record of progressive experience with infrastructure across a broad spectrum of technologies

·       Understands enterprise architecture and common IT frameworks

·       Understands enterprise and/or program support principles

·       Experience working in a culturally diverse environment

Benefits

LANGUAGE CAPABILITIES/INTERNATIONAL EXPERIENCE

We are a truly global law firm and as such, always welcome hearing from those with foreign language capabilities. Additionally, we would be delighted to hear from candidates with a global background including professional experience gained across different geographies.