Offer summary

Qualifications:

At least 8 years of experience as a Functional/Business Analyst in ServiceNow modules., Strong understanding of Agile Methodologies and Requirement Elicitation Techniques., Proficient in UML and documentation practices., Experience in stakeholder management and cross-domain communication..

Key responsibilities:

Conduct strategic planning and business model analysis.

Design processes and perform systems analysis for product lifecycle management.

Translate project requirements into functional specifications and maintain the Business Blueprint.

Collaborate with stakeholders to gather data and present actionable recommendations.

Job description

Our Client is one of the TOP-5 global management consulting firms considered to be among the most prestigious ones in the world. Hundreds of customers from Fortune-500, including the largest global financial institutions, the world’s top media companies, technology companies and federal government agencies rely on our Client’s proven platform and services.

Project Description: A top business consulting company is expanding it’s capabilities in Product Lifecycle (PLC) area and to successfully adopt PLC with other stakeholders in organization like Risk, Security, Architecture we are seeking for Expert in area of process design and architecture to integrate several processes under one umbrella of Product Life Cycle (PLC). In your role you will be closely working with UX and Journey design to improve user experience and simplify governance processes, ServiceNow COEI team on architectural decisions and onboarding of processes into ServiceNow ecosystem. To achieve this mission here are critical projects you will be working on:

End-to-End Non-Functional Requirements (NFR) management and governance process design. Allowing to implement risk controls for product lifecycle.
Production gate process design enabling gating between various product lifecycle stages and it’s dependency on NFRs.
Product Security Review PSR process adaptation to NFRs and PLC.
Vendor driven decisions and influence of PLC process.

Requirements:

At least 8+ years of hands-on experience as Functional / Business Analyst in any two ServiceNow modules (ITSM, ITAM, ITOM, HRSD, CSM, SPM, IRM, LSD, etc.)
Should have good understanding and should be up to date on ServiceNow latest releases, features and issues.
Should have a good understanding of Agile Methodologies.
Should have good hands-on experience in Requirement Elicitation Techniques, UML (Unified Modelling language) and documentation.
Should have good experience in cross domain communication, conducting JAD (Joint Application Development) and effectively stakeholder management.
Demonstrated experience in dealing with business stakeholders, understanding their requirements and translating them to functional specifications.
Working with ServiceNow Architect, SMEs, Tech-Leads, Product Managers, Technical Resources & Project/Delivery Manager (in case of specific inputs for solution) on finalizing the solution and estimates.

Responsibilities:

Strategic planning.
Business model analysis.
Process design.
Systems analysis. 
Platform configuration and development .
Understand the business processes in detail.
Translate requirements from projects and changes into functional specifications for internal and external delivery parties.
Create and maintain the Business Blueprint (detailed process description and requirements document).
Develop acceptance criteria for projects, test plans and test cases.
Perform final validation of solution before submission to requester to run the User Acceptance Test.
Managing the Q&A process.
Work with Product managers to devise the timeline/schedule for executing the project.
Working as a bridge and supporting delivery team in initial stages of the Discovery Phase
Understanding business needs by  stakeholders and translating requirements for technical teams. 
Gathering data around sentiments, process maturity by conducting surveys, workshops, and tests. 
Analysing and modelling data to draw actionable conclusions to support business goals
Assessing risks and opportunities by evaluating the potential impact of proposed changes. 
Developing strategic and operational solutions to address any potentially problematic issues or IT challenges. 
Designing or modifying systems and processes to help implement changes in ways that are efficient and effective. 
Presenting recommendations by communicating findings and proposed solutions to stakeholders or technical teams to gain approval and support. 
Documenting findings, analyses, and recommendations clearly and concisely. 
Guiding staff through the implementation process to ensure solutions are integrated effectively. 
Measuring the success of changes and identifying further areas for improvement.