Patient Coordinator - (HR31395DC)

Job Title: Patient Coordinator
Location: Remote (CST Time Zone)
Salary Range: up to 1500 USD

Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a fast-paced, innovation-driven healthcare startup specializing in longevity medicine. The company is dedicated to optimizing patient experiences through technology, automation, and high-touch coordination.

Position Overview:

The Patient Coordinator plays a key role in managing patient communication, scheduling, and clinic operations while ensuring an exceptional patient experience. The ideal candidate is highly organized, proactive, and tech-savvy.

Key Responsibilities:

Patient Coordination & Communication:

• Serve as the primary point of contact for patients, ensuring clear and efficient communication.
• Manage patient emails, inquiries, and follow-ups to maintain a high-touch experience.
• Schedule consultations and follow-up appointments with precision.
• Oversee the Quarterly Blood Draw process - ordering, tracking, and scheduling lab reviews.
• Maintain and update patient records in Tebra (EMR) and other systems.

Operations & Workflow Optimization:

• Manage calendar and coordinate high-level meetings.
• Track and manage pharmacy orders, ensuring timely medication and peptide deliveries.
• Keep patient documentation up-to-date in Dropbox, Tebra, and internal tracking systems.
• Maintain accurate data on the Member Tracking Sheet.
• Willing and eager to learn AI tools to automate work.

Billing & Financial Coordination:

• Generate and send monthly invoices to patients.
• Update patient ledgers, tracking orders, payments, and outstanding balances.
• Ensure accurate documentation of invoices, FedEx labels, and order confirmations.

Collaboration & Executive Support:

• Work closely with the leadership team to refine processes.
• Flag high-priority emails and scheduling conflicts.
• Assist in preparing executive reports for decision-making.

Required Skills & Qualifications:

• Experience in patient coordination, clinical administration, or healthcare concierge roles.
• Fluent in English with excellent written and verbal communication.
• Advanced organizational and multitasking skills.
• Ability to work independently and take ownership of responsibilities.
• Proficiency in Tebra (EMR or similar), RingCentral, Dropbox, and Google Workspace.
• Familiarity with longevity medicine, functional medicine, or high-performance healthcare (preferred).

Nice-to-Haves:

• Experience using AI to optimize workflows (but can be learned on the job).
• Background in a fast-paced, high-growth startup.
• Strong problem-solving skills and ability to think on your feet.

Who You Are?

• Highly Organized & Detail-Oriented: You manage complex logistics with precision.
• Proactive & Resourceful: You anticipate problems and solve them efficiently.
• Exceptional Communicator: You balance professionalism with warmth in patient interactions.
• Tech-Savvy: Comfortable using software tools and willing and eager to learn AI tools to help you be more efficient with your work. We will help you learn AI, but want you to be interested in learning and becoming more efficient!

Culture:

Were building something special in health, something that is personal, proactive, and works. Our mission is to help people feel their absolute best by giving them access to world-class care, and a team that really has their back.

We believe good judgment matters more than job titles, that fun and excellence can go hand-in-hand, and that the best ideas often come from people just diving in. If you're someone who likes to get things done, think for yourself, receive feedback iterate, and work on meaningful problems with great people -- we think you'll feel right at home.

High Expectations: We have high expectations. We expect you to do high-quality work, get things done fast, and not make mistakes more than once. You should expect to be pushed to do the greatest work of your life. You will learn a lot of new skills and grow and flourish in your career here if you can meet our high expectations and push yourself.

Radical Honesty & Feedback: You have to be comfortable with getting critical feedback and not be overly sensitive. We are very direct in our feedback and we don't "sugar-coat" things. We are honest and direct because we believe that is a nice thing to do to people to help them understand how they can improve. Similarly, when you do great work, you will be celebrated and recognized for that great work.

Resume Submission Guidelines:

💡To help us review your application efficiently, please submit your resume in text-based PDF format only.

🔸Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.

📍Important: For timely processing, both your resume and introductory video must be submitted in English.