Patient Liaison

Established in 1996 and rebranded to Scout in 2024, we built our foundation on planning meetings for numerous organizations within the life sciences sector (Scout Meetings).  In response to emerging industry needs, we expanded our services to include Scout Clinical, one of the top providers of clinical trial patient travel and reimbursements, and Scout Academy, our secure, online, on-demand learning management system that ensures global compliance.   

Scout is recognized as a leader in our field for innovation in service, attention to detail, our stellar team members, and making the complex easier.  If this interests you, we’d love to have you join our rapidly growing team!    

Position Summary:   

We are looking to hire a talented, eager, and skilled Patient Liaison to join our US team in a remote position. The Patient Liaison provides support to patients and clinics involved in pharmaceutical research trials. You would be responsible for ensuring customers (patients and clinics) of Scout Clinical receive excellent and consistent service. This includes review and approve travel and expense reimbursement requests, partner with our vendors to fulfill services, and answer questions in a timely and courteous manner. This is a 1-year contract position.

Schedule information 
Fully remote position for the following shift: 

• Wednesday – Sunday | 8:30 AM - 5:30 PM

Hours: 9-hour shift (including 1-hour lunch for a total of 8-hour shift) 
Some holiday work will be required but will be compensated. 

Responsibilities of this position include, but are not limited to:  

• Serve as the primary point of contact for our patients, study sites, vendors, and other related parties.  
• Scheduling travel and logistics requests for patients enrolled in clinical trials, including:  
  • Arrangements including flights, hotel, ground transportation, and special needs assistance, as well as assist with any additional issues that arise during travel
  • Interaction and management of vendors handling travel requests 
  • Review travel requests against study parameters and seek approvals where necessary
• Processing expense reimbursements to patients for approved expenses, including review against study parameters and seeking approvals where necessary of those expenses  
• Responsible for training study site personnel on how to use the online portal including:  
  • Creating/entering requests in the portal if applicable 

The ideal candidate will have the following experience, skills, and knowledge:  

• BS or BA degree or equivalent experience 
• Minimum 3 years of experience within the customer service or life sciences industry preferred  
• Experience working with multiple independent vendors to achieve results on a deadline  
• Experience in the travel and/or hospitality industry is a plus 
• Strong computer skills (Excel, Word, Outlook, Internet Explorer)  
  • Ability to modify, edit, and create Excel spreadsheets, Word documents.  
  • Ability to conduct hotel, venue, and destination research online.  
• Work with financial information, including basic knowledge and understanding of how to convert foreign currency to USD.  
• Attention to detail with the ability to track and manage key dates/deadlines 
• The ability to learn quickly 
• Timely, professional, courteous correspondence and communication with clients, vendors, and colleagues  
• Ability to prioritize and multi-task.  
• Ability to work in a fast-paced environment.  
• Hard working and reliable with a strong work ethic 
• Diplomatic and discreet 

Visit our website at www.scoutclinical.com or follow us on LinkedIn for other employment opportunities.  

WE ARE AN EQUAL OPPORTUNITY EMPLOYER