For over 25 years, Welocalize has helped some of the world's largest organizations improve customer engagement through the power of localized content. Since our founding in 1997, we've been a leader in applying innovative technology and adopting AI to deliver the highest quality translations quickly, efficiently, and at scale. Our proven track record showcases tangible business outcomes, including higher marketing conversion rates, regulatory compliance, increased customer satisfaction and retention, intellectual property protection, higher adoption rates, and improved data with enhanced models. At the heart of our innovation is OPAL, our advanced Service Delivery Platform, ensuring every translation is fast, effortless, and impeccably accurate. This technology, combined with our extensive network of over 250,000 linguistic experts in more than 250 languages, allows us to deliver multilingual content transformation services that are unmatched in quality and relevance. Our global team of industry specialists is dedicated to enabling your teams to achieve global business outcomes. From translation and localization to NLP-enabled machine learning training data, and data annotation, we blend cutting-edge technology with human insight across every project.

As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MAIN PURPOSE OF JOB

The Vendor Project Manager provides leadership to Welocalize employees (for example localization QA testers/reviewers) working onsite on client premises to ensure that projects are executed successfully and in a timely manner. The VPM serves as a liaison between Welocalize and the client to most effectively meet the client’s needs and goals.

Main Duties

The major areas of focus for this role are as follows:

Work with the client and other project managers to coordinate testing efforts and schedule resources for projects.

Meet with the client to discuss and clarify briefs, policies and requests, deadlines, resource planning and allocation.

Collaborate with project managers, testers/reviewers to keep project schedules on track.

Establish and maintain reliable internal tracking process to oversee attendance, schedules and performance as well as monitor the workload of testers/reviewers.

Receive new candidates from recruiters and make decisions to present them to the client.

Guide candidates through the tryout/testing/hiring process, serving as the primary contact (escort testers at client facility if applies.)

Manage onboarding procedures for new testers/reviewers.

Provide technical and general training, coaching and guidance to address performance concerns and improve speed and quality of testers’/reviewers’ work.

Compile and maintain training materials and operating guidelines.

Respond to testers’/reviewers’ scheduling requests and other needs or issues.

Gather information and feedback from testers/reviewers/project managers about performance, workload management, and any work-related issues.

Actively seek feedback from the client about the team's performance, identifying.

challenges and inefficiencies in workflow and systems; and discussing areas of

improvement.

Work with the client company managers and producers to improve and streamline the localization/reviewing process, driving efficiency and effectiveness.

Devise plans of action that engage multiple stakeholders to achieve desired results.

Schedule team meetings as needed.

Promote team-building activities during and after work hours.

Report to Welocalize management about onsite activities, team performance, client

feedback, requests, and policy changes, short- and long-term planning.

Report to Welocalize recruiters about immediate and anticipated resource needs,

upcoming projects, and the status of submitted candidates or testers/reviewers in

training.

Assist project managers and producers on various tasks.

Ensure the safety and well-being of Welocalize employees on client premises (for

example during emergency situations. Always send a copy of Emergency exits and Emergency procedure documents on first day.)

Measures of Success

Delivery of services in line with core KPIs for project management, which include but are not limited to:

client satisfaction.

on-time delivery.

cost control and profitability.

revenue throughput.

client growth.

Requirements

Bachelor’s degree (B.A.) from a college or university in related filed.

Natural leader who easily gains respect from and motivates team members.

Ability to connect easily with colleagues and managers (both Welocalize and client) in a very diverse setting.

Ability to communicate effectively with client company managers, linguists, onsite and offsite project managers.

People management experience.

Excellent command of written and spoken English.

High level of integrity and ability to handle information with discretion, discerning when confidentiality is important.

Genuine team player who puts team first.

High level of responsibility, ownership, and accountability.

Conflict management and mediation skills

Ability to stay calm under pressure and when facing conflicting demands from various stakeholders.

Ability to address groups of 10-100.

Ability to think strategically.

Extreme attention to detail and great organizational skills for managing multiple tasks and project deadlines.

Keen sense of judgment when prioritizing tasks and managing delivery of

Communications.

Ability to troubleshoot and come up with solutions on the spot in a fast-paced,

demanding environment.

Experience providing trainings to people individually and in groups, in technical and

other skills.

Ability to present complex tasks in a simple and clear manner.

2+ years experience in the QA, localization, or globalization industry.

In-depth knowledge of OS X, iOS, iWork, iCloud, iTunes, Windows, MS Office.

Other Relevant Skills

Energy and a positive attitude with excellent interpersonal skills.

The ability to lead large, diverse, virtual teams.

Excellent Written and verbal communication skills.

Strong organizational and problem-solving skills.

Effective presentation skills.

Ability to build and maintain strong client relationships.

Ability to manage multiple priorities in a time-sensitive and deadline-driven work environment.

Key Competencies

Actively drives their projects and teams and has a positive Impact.

Shows good ability to Manage Resources and related Costs.

Focuses on building a credibility-based Relationship.

Understands the importance of SMART objectives and is Results Orientated.

Thinks commercially and can interact with commercial people.

Vendor Project Manager

Offer summary

Qualifications:

Key responsabilities:

Job description

Required profile

Experience

Hard Skills

Other Skills

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