Offer summary

Qualifications:

Certifications in CSA and CIS- CSM are required., Strong leadership skills and experience in coaching Product Owners., Excellent verbal and written communication skills for documentation and training materials., Ability to engage with stakeholders and capture business requirements..

Key responsabilities:

Gathering, writing, and refining user stories for CSM.

Supporting backlog prioritization and advising on best practices.

Conducting workshops and presenting findings to stakeholders.

Preparing documentation and training materials for clients and team members.

We are APN Consulting, a leading MBE provider of both IT and non-IT staffing, as well as comprehensive IT services. Headquartered in New Jersey, with offices across the United States, Canada and India, we are a trusted partner for clients spanning diverse market segments, including finance, banking, and insurance. Staffing Services: We collaborate with companies of all sizes, from small businesses to some of the world’s most respected brands, providing permanent, contract, and contract-to-hire solutions in areas like IT, Finance, Administration, Marketing, and more. ServiceNow Staffing and Implementation: As part of our specialized IT services, APN has a dedicated focus on ServiceNow, offering end-to-end staffing and implementation solutions. We help clients across the US and India harness the full potential of the ServiceNow platform by providing top-tier talent and seamless project delivery. Our global team allows us to deliver world-class ServiceNow solutions, leveraging expertise from both regions to ensure cost-effective, scalable, and innovative services. IT Services: In addition to ServiceNow, APN offers cloud consulting services, including strategy, assessment, and roadmap development, alongside mobile strategy and application development.

Job description

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Position:: Business Process Consultant
Location: Remote
Duration: Contract
Hours: 240 total. 20 hours/week.

Skills Required
Certs needed: CSA, CIS- CSM. Resource will be asked to take a short training on PSDS prior to start.
Scope: CSM/Customer Service Management

PSDS/Public Sector Digital Services Applications
- Gathering, writing and refining stories
- Strong leadership skills
- Able to coach and advise customer Product Owner on best practices when it comes to story writing and refinement
- Support with backlog prioritization
- Ability to engage with business stakeholders, capture requirements, conduct workshops, and present findings/recommendations
- Strong verbal and written communication skills for preparing documentation, training materials, and engaging with clients and team members.
- Ability to write both business and technical requirements

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

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