Offer summary

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field., Proven experience in technical support or customer success roles, preferably in cybersecurity., Strong problem-solving skills and ability to work collaboratively in a team environment., Excellent communication skills, both verbal and written..

Key responsabilities:

Manage and lead the global technical support team to ensure high-quality customer service.

Develop and implement support strategies to enhance customer satisfaction and retention.

Collaborate with product and engineering teams to address customer feedback and improve product offerings.

Provide training and support to team members to enhance their technical skills and knowledge.

Job description

About Kasada

Join us in stopping bad bots, for good! Kasada protects millions of online users everyday. Founded to stop automated bot attacks, we believe the internet should be a safe place for everyone. Bad bots are highly destructive. They take over accounts, steal content, overload systems and infrastructure and cause billions of dollars in damages every year. Seeking to restore trust in the internet, Kasada stops bots at the very first request including those that have never been seen before.

We’ve grown from a few friends working out of a shipping container under the Sydney Harbour Bridge to now operating globally, we’re spread across the world protecting some of the most well-known brands on the face of the earth.

We’re an innately curious team that’s not afraid to bring bold ideas to create better ways of solving problems. We’re looking for people who are passionate about solving some of the most difficult and pressing cybersecurity issues, while having fun doing it!

The Benefits of being a Kasadian

We want to ensure Kasada remains a great place to work and a place to do great work. It's important to us to build an inclusive environment where you can realize your full potential. We are a highly collaborative team regardless of location, placing a strong emphasis on our core values; and we have designed our benefits package so you can thrive, both inside and outside of work:

- A stake in Kasada’s global success with equity/stock options

- Flexible working hours and arrangements - Create a schedule that suits you

- Support for growing families - Generous parental leave allowances and return to work coaching

- Resources for well-being to support your growth including our EAP - confidential counseling for you and your loved ones

- An action packed calendar of fun in-person and virtual events.

We are committed to offering a fair compensation package that reflects the level of expertise and skills each individual brings to the role. Compensation listed reflect base salary, it does not include any variable compensation, equity or benefits. Individual pay is determined by a variety of factors, including job-related skills, experience, and relevant training.

Sound interesting? What’s next?

Hit the apply button and one of our team will set up an exploratory, confidential discussion. We have designed our hiring process to be streamlined and thorough so everyone can make the right call on whether it is the right move for you. We are an inclusive team and this extends to all candidates that interview with us. Interviews are conducted virtually however if you want to come onsite - just ask! When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process, we want to ensure you are set up for success in every conversation.

Required profile