Director of Digital Experience (Remote/Flexible)

Job Summary: We are seeking a highly experienced Director of User Experience to help Insulet create a world class work experience for our employees. Working with leaders from multiple areas of the company, this role focuses on engaging the workforce from pre-boarding of new hires to their departure, ensuring a seamless and impactful user experience across various touchpoints. The candidate will help lead our efforts driving the adoption of new technologies and work solutions across our organization. This role develops the engagement strategies and defines the channels, creates the content plans, including video and written materials based on their deep experience and proven track record. The ideal candidate will be creative, bring strong positive energy, and knowledgeable about social media strategies to enhance our training programs' reach and effectiveness. A better title for this role is User Experience Influencer.

Key Responsibilities:

• Engage leadership to understand an align with Insulet goals and business priorities
• Create engagement strategies to successfully gather accurate and actionable data 
• Collaborate with stakeholders and leadership to create Organizational Change solutions to support Insulet’s “Way of Work” initiatives and goals
• Provide expert insight of the engagement data and KPI’s to business groups that identifies success, gaps, and areas of opportunity
• Working with varied functional groups develop and implement training programs, including videos, seminars, “office hours”, and written content, to facilitate the understanding, learning, and adoption of new technologies and work solutions.
• Utilize social media strategies to promote training programs and engage employees across multiple countries and languages.
• Stay updated with the latest trends in technology and training methodologies to ensure our programs remain cutting-edge and effective.
• Foster a culture of continuous learning and innovation within the organization.
• Serve as the technology evangelist and champion, promoting the benefits of new technologies and work solutions.
• Engage and partner with Executive Leadership to gain support and align technology adoption strategies with organizational goals.
• Leverage ServiceNow, the Unified Portal, and other tools to create effective engagement solutions

Company Mission and Values: Our mission is to empower our employees with the knowledge and tools they need to excel in their roles and drive the company's success. We are committed to fostering a culture of innovation, collaboration, and continuous learning. Our core values include:

• Innovation: We embrace new ideas and technologies to stay ahead in a rapidly changing world.
• Collaboration: We believe in the power of teamwork and encourage open communication and cooperation across all levels of the organization.
• Continuous Learning: We are dedicated to the ongoing development of our employees, providing opportunities for growth and advancement.
• Integrity: We uphold the highest standards of honesty and transparency in all our actions.
• Customer Focus: We prioritize the needs of our customers and strive to exceed their expectations in everything we do.

Qualifications:

• Minimum of 10+ years in organizational change experience, with at least 5 years developing and leading companywide user experience engagement and organizational change plans for larger user populations.
• Experience working with and integrating enablement solutions through ServiceNow, a Unified Service Portal, or similar service management tools. 
• Comprehensive understanding of the MS O365 productivity platform and apps with an emphasis on MS Teams
• Active experience with MS Copilot and how it integrates with O365 and the enterprise
• Experience working with and integrating enablement solutions through ServiceNow or similar service management platform. 
• Strong experience and understanding on AI in the workplace.
• Experience in managing technology adoption and upskilling programs across multiple countries and languages.
• Familiarity with various learning management systems and training platforms.
• Strong background in developing video and written training content.
• In-depth knowledge of and experience with social media strategies and their use in engagement, learning, and organizational change.
• Experience successfully managing and mentoring UX teams.
• Excellent communication and interpersonal skills, with the ability to work effectively across different cultures and languages.
• Ability to travel as needed to support global training initiatives. <10%
• Proven ability to engage and influence at the Leadership level.
• Bachelor's degree in a relevant field such as Marketing, Business Administration, Information Technology, Digital Media, or a related field.

(Remote/ Flexible): This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote

Additional Information: