Patient Collections Specialist

Job Title: Patient Collections Specialist

Position Type: Full-Time, Remote

Salary: Starting at $20/hr plus incentives based on overall collections

Job Description: We are seeking a highly motivated and experienced Patient Collections Specialist to join our team in Austin, TX. The ideal candidate will have 3-5 years of experience working in a medical practice setting and a proven track record of effectively contacting patients regarding their outstanding balances. As a Patient Collections Specialist, you will play a crucial role in ensuring timely and accurate collection of patient payments, thereby contributing to the financial health of our practice.

Responsibilities

• Contact patients with outstanding balances to discuss payment options and resolve any billing issues.
• Maintain accurate records of patient accounts, payments, and communication.
• Utilize Central Reach, Sales Force, and the Google suite of products to manage patient accounts and track collections efforts.
• Collaborate with billing and administrative staff to address patient inquiries and concerns.
• Follow up with patients regarding payment arrangements and overdue accounts.
• Provide excellent customer service to patients while adhering to all HIPAA regulations and privacy policies.
• Meet monthly collection goals and performance metrics.
  
  

Requirements

• Bilingual in Spanish and English (preferred but not required).
• Bachelor's degree preferred, but not required.
• 3-5 years of experience in a medical practice setting, focusing on patient collections.
• Strong understanding of medical billing processes and insurance claims.
• Excellent communication and negotiation skills.
• Proficiency in Central Reach, Sales Force, and the Google suite of products.
• Ability to work efficiently in a fast-paced environment and prioritize tasks effectively.
• Attention to detail and accuracy in record-keeping.
• Knowledge of HIPAA regulations and patient privacy laws.
• Ability to work collaboratively with a diverse team.
  
  

Benefits

• Competitive salary with opportunities for performance-based incentives.
• Health, dental, and vision insurance options.
• Paid time off and holiday pay.
• Professional development and training opportunities.
• A supportive and collaborative work environment in a dynamic medical practice setting.
  
  

If you meet the qualifications and are excited about the opportunity to join our team as a Patient Collections Specialist, please submit your resume and cover letter detailing your relevant experience. We look forward to hearing from you!