L1 Support Agent, Digital Account Support, FT, Shift Varies

Baptist Health South Florida is the region’s largest not-for-profit healthcare organization with 12 hospitals, more than 28,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. Baptist Health is supported by philanthropy and committed to its faith-based charitable mission of medical excellence.

Our mission, vision, and values make us who we are at Baptist Health and are at the center of everything we do. At Baptist Health, we positively impact the human experience for patients, employees, and physicians. Our success comes from a culture of quality and dedication that is instilled into every member of the Baptist Health family.

This year, and for 24 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, based on employee feedback. We’ve also been recognized as one of America’s Most Innovative Companies and People Magazine included us in 50 Companies That Care. Based on the U.S. News & World Report 2024-2025 Best Hospital Rankings, Baptist Health is the most awarded healthcare system in South Florida, with its hospitals and institutes earning 45 high-performing honors.

But really, the reason we’re excited to come to work is the people.

Working together, we form personal connections with our colleagues that are stronger than most of us have experienced at other jobs. We develop caring relationships with our patients and their families that go beyond just delivering healthcare. After all, we know what it’s like to be in their shoes. Many of us have been patients here and have had family members as patients here. We’re committed to delivering quality care in the most compassionate way possible because we feel a personal stake in the outcomes. When it comes to caring for people, we’re all in.

Description

Assist clients to leverage technology to solve business problems by being L1 Support and SPOC (single point of contact) for all technology-related problems, escalating un-resolvable transactions to the next level. Ensure compliance with customers‘ technical and quality standards and procedures always utilizing exceptional customer service to attain the highest degree of customer satisfaction. Ability to work from home requirements, must have a home office environment that is noise and distraction free and basic technical skills for setting up equipment and troubleshooting if needed. Estimated pay range for this position is $17.53 - $21.21 / hour depending on experience.

Qualifications

Degrees:

• High School,Cert,GED,Trn,Exper.
  
  

Additional Qualifications

• Must have a minimum of two years customer service experience and basic computer knowledge.
• Must be able to type 65-75+ WPM in perfect punctuation, grammar, and spelling.
• Good command of written and verbal communication.
• Ability to multitask and work well under pressure.
• Experience preferred, but not required, with Customer Relations Management (CRM) application (i.
• e.
• Salesforce) and Electronic Medical Records (EMR) or scheduling system.
• Must be proficient in Microsoft Office, Salesforce and working in different operating systems.
• Two years technical school or technical certifications, as well as experience in troubleshooting internet browsers/smart phones/tablets is preferred, but not required.
  
  

Minimum Required Experience

EOE, including disability/vets