Franchise Support Consultant

Franchise Support Consultant  

Location: Remote – Eastern US (Orlando Preferred)  

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.  

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.  

What you will be doing:  

As a Franchise Support Consultant, we partner with entrepreneurs to successfully operate uBreakiFix franchises. These Franchisees are our clients, and the Operations Support team supports Franchisees with consulting services focused on driving key metrics and performance in our stores. In this role, you will be responsible for driving success for our franchisees by consulting directly with individual owners, managers, and store team members. You will act as a uBreakiFix franchise operations expert and partner with our franchise owners to help assess, measure, and drive their performance.   

 Essential Duties and Responsibilities:  

• Demonstrates expertise in all agreements between UBIF Franchisor and the Franchisees. Included but not limited to: 

• Franchise Agreement 

• National Account Participation Agreement 

• Consignment Agreement 

• Area Development Agreement 

• Takes ownership of store performance and franchise success within the consultant's region.   

• Builds influential relationships with franchise owners, managers, and technicians to identify and analyze areas of opportunities within the franchise and then develop improvement strategies based on those areas of opportunity. 

• Focusing on store performance, revenue generation, salesmanship, customer experience, inventory management, compliance, and operational efficiencies.   

• Routinely assess and analyze business performance reporting in order to make recommendations and develop strategies to enhance knowledge and skill of franchisees. 

• Conduct regular communication and follow-ups with assigned Franchisee owner groups and log all communications within internal Franchisor systems. 

• Directly support and align Franchisor resources to help measure, analyze, and enhance the performance of the franchisee. 

• Run and participate in various in-person and virtual meetings with a wide range of participants.  

• Adheres to internal standards, policies, and procedures. 

• Regularly assess Franchisee compliance to Franchisor brand standards, policies, and procedures. 

• Performs other duties as assigned. 

Here’s what you’ll bring to the team:  

• A minimum of 2 years’ experience in sales, retail, and/or training is required.  

• Minimum of 1 year of Management experience is required.    

• Internals must currently be in a leadership position.  

• Internals must be in their current role for a minimum of 6 months, have no corrective action with a performance rating of strong or above.   

Preferred Education and Experience  

• Bachelor's Degree or equivalent experience in a related field.  

• Prior experience or involvement in: sales training, leadership development, customer/client service, or consulting is preferred.  

Technical skills: 

• Proficient in full O365 suite of applications, including the ability to analyze insights via PowerBI. 

• Demonstrate high level of business acumen and ability to positively impact profitability measures. 

• Proven ability to influence results and work with external stakeholders such as vendors, contractors, or franchisees.   

• Presentation/coaching skills.    

• Strong leadership, creativity, and analytical skills.    

• Ability to multi-task in a fast-paced environment, act with a sense of urgency, and interface with all levels of the organization.    

• Contribute positively to the organization, both individually and as part of a team. 

Soft/Leadership skills: 

• Active listener; strong communication - verbal and nonverbal 

• Probes; good analysis; solves more detailed problems 

• Manages time; self-directed in most work areas; assists others 

• Builds relationships with teammates and establishes relationships with key stakeholders 

• Detailed understanding of the products and services offered. 

• Adaptable to change; can help support others through change 

• Contributing team member and leverages relationships to advance work 

• Provides peer to peer feedback and coaching to new team members 

• Inspires peers through engagement, team support and continuous improvement. 

• Accountable for own performance and supporting efforts of team, acting with a customer first mindset. 

TRAVEL REQUIREMENTS: 

Percent of time: up to 70% 

Overnight required: Yes   

We take care of you (benefits/perks): 

• Competitive pay and benefits including health, dental, and vision 

• Retirement savings plan  

• Paid time off 

• Continuing education support 

• Ongoing training to grow your skills 

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, working conditions, physical demands, and activities my change or new ones may be assigned at any time with or without notice. Asurion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.