Job Description
ROLE OVERVIEW:
The Customer Success Go-To-Market Program Manager is responsible for defining, aligning, and executing the Customer Success (CS) go-to-market (GTM) strategy. This role ensures that CS initiatives align with executive leadership (ELT) priorities while integrating industry, product, and service-based solutions for a unified customer experience.
This is a senior-level position requiring 10+ years of experience in strategy, customer success, or go-to-market roles. The ideal candidate will have a strong background in project and program management, executive-level stakeholder engagement, and experience leading cross-functional strategic initiatives in large, complex organizations.
This role is critical to harmonizing governance, planning, and execution across Customer Success, ensuring that GTM strategies are aligned, data-driven, and designed for measurable business outcomes — ultimately driving Total Annual Recurring Revenue Bookings (TAB) growth and increased Customer Success attach rates.
KEY RESPONSIBILITIES:
Establish & Govern CS GTM Priorities
- Engage with key stakeholders in Sales, Marketing, and Customer Success and leverage insights to identify GTM opportunities across industries, solutions, services, and emerging trends.
- Define and prioritize GTM focus areas in partnership with functional leaders across Customer Success.
- Establish quarterly and annual GTM plans that incorporate strategic programs and initiatives.
- Align GTM plans with Executive Leadership Team-approved corporate objectives to drive growth and impact.
Drive Harmonized Execution of the CS GTM Program Plan
- Unify strategy, planning, and execution for GTM initiatives including pricing & packaging, solution selling, and customer engagement models.
- Provide strategic direction and drive program governance in collaboration with functions across Customer Success (e.g., pre-sales, onboarding, adoption, support, and operations).
- Lead and coordinate program and project managers to ensure timely and effective execution of CS GTM initiatives.
- Apply project and program management best practices to manage complexity and drive outcomes.
Collaboration with CS Insights Team
- Partner closely with the Customer Success Insights team to guide their planning activities and shape analytical focus areas in support of GTM execution.
- Ensure CS Insights priorities are aligned with overarching GTM strategy and help track progress, identify trends, and inform decision-making.
- Translate GTM focus areas into actionable guidance for Insights teams to support measurement, forecasting, and program optimization.
Communication & Stakeholder Alignment
- Consistently update Customer Success ELT on GTM program progress, milestones, and business impact.
- Maintain strong alignment with Sales and Marketing leadership to ensure cross-functional cohesion and unified messaging.
- Facilitate collaboration and transparency across all stakeholders involved in GTM execution.
QUALIFICATIONS:
- 10+ years of experience in Customer Success, business strategy, or go-to-market roles within large, matrixed organizations.
- A strategic thinker with a strong bias for action—you know how to connect the dots between executive priorities and on-the-ground execution.
- Have a proven track record in leading cross-functional programs and driving results through influence, not just authority.
- Are comfortable navigating ambiguity and complexity while keeping stakeholders aligned and outcomes clear.
- Possess exceptional program and project management skills, with a focus on driving measurable business impact.
- Communicate effectively with senior leadership and thrive in fast-paced, dynamic environments.
- Are energized by collaboration—you believe in the power of unified.
- Are data-driven and insights-oriented, with experience guiding analytics teams to support strategic decision-making.
- Take pride in bringing clarity, consistency, and coordination to large-scale initiatives.
Career Level - IC5
Responsibilities
Please see above.
Qualifications
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
CA: Hiring Range in CAD from: $76,700 - $167,600 per year.
US: Hiring Range in USD from: $90,000 - $199,500 per year. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
This job requires proficiency in the English language. Oracle is a global company with operations in dozens of countries around the world and our teams, including the team this position is part of, are comprised of individuals located in various jurisdictions. As is required of employees in all jobs at Oracle in North America, candidates for this position are required to understand, and communicate, in English so that in the course of performing their work, they can interact with teammates in other locations who are not fluent in the French language.
For applicants located in the Province of Quebec, a basic proficiency of the French language is required.
About Us
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