Data Scientist Intern - Customer Billing (Summer 2025)

Come Join Intermedia’s Cloud Academy Summer Internship Program

Are you looking for a summer internship with a company where you can genuinely learn and grow? Where you can DO MEANINGFUL WORK and GAIN THE REAL-WORLD SKILLS that can help you START YOUR CAREER? At Intermedia, we believe in a CULTURE OF GROWTH, MENTORSHIP AND COLLABORATION within our Cloud Academy Internship Program and strive to bring on the best and brightest talent from a variety of colleges, universities and educational programs. The Cloud Academy Program is also a great way to transition into full-time roles within the organization.

We are currently seeking students for our 2025 Cloud Academy Internship Program.

30% of our interns are hired into full-time positions with Intermedia. If you are a graduating student, this is a fantastic opportunity to find your path forward!

From day one, you will be working alongside other talented interns, you’ll partner with peers and work closely with leaders as you grow in your role. You’ll have the opportunity to dive deep into a variety of different projects and gain exposure to the innerworkings of the business. We also offer robust sessions with cross functional leaders, HR and Marketing designed to help you grow your personal branding, create an elevator pitch and even design your resume. Our interns get to know all levels within Intermedia and even interact with our down to earth and supportive senior leadership team!

About Intermedia

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

Are you ready to make your mark?

About The Role:

We are looking for a curious, analytical, and AI-savvy Data Scientist Intern to support strategic initiatives within our Billing organization. In this role, you’ll work closely with the Billing leadership team to leverage data and AI to improve the customer experience, reduce handle time, and streamline billing operations.

You’ll gain hands-on experience applying data science to real business problems while directly impacting efficiency, customer satisfaction, and automation.

What you will be doing:

You’ll help us explore and implement AI-driven solutions by:

• Analyzing Support Data
• Cluster billing tickets and identify key themes and root causes.
• Perform sentiment analysis to surface frustration points in the billing journey.
• Predict case volume spikes or trends around billing cycles and system changes.
• Automating Billing Operations
• Train models to auto-categorize billing cases by topic and urgency.
• Develop smart triage models for routing cases to the right agents or departments.
• Build early prototypes of “next best action” recommendations for agents.
• Powering Self-Service Tools
• Help train an AI-powered billing chatbot to answer customer questions.
• Work on auto-reply suggestions to help agents reduce handle time.
• Explore interactive support experiences using AI.
• Building Dashboards & Insights
• Create reporting tools and dashboards for metrics like CSAT, resolution time, and case trends.
• Use anomaly detection to flag unexpected changes in ticket patterns.
• Special Projects
• Identify high-confusion invoice patterns.
• Map where knowledge base articles fail and recommend AI-powered fixes.
• Collaborate with engineers, analysts, and operations stakeholders.
  

What you will bring to the role:

• Currently pursuing or recently completed a degree in Data Science, Analytics, Computer Science, or a related field.
• Comfortable with NLP techniques, clustering, and predictive modeling.
• Bonus if you’ve worked with OpenAI, GPT, or chatbot platforms.
• A strong communicator who loves using data to solve real business problems.
• Curious, collaborative, and proactive.
  
  
  

What you will gain:

• Real-world experience applying data science to operational challenges.
• Exposure to AI use cases in customer service and billing.
• The opportunity to drive projects that touch thousands of customers.
• Mentorship from a cross-functional team of leaders and specialists.
  
  
  

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.