Manager - Quality Engineering

Details

• Department: Studio Engagement Product Delivery
• Schedule: Full Time Monday - Friday 8-5pm CT
• Location: Remote
  
  

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.

Responsibilities

The Ascension Studio is transforming healthcare by delivering brand-wide experiences powered by people, design, data and technology for those we seek to serve and for those who serve. We believe the best solutions come from a deep understanding of user needs, business considerations and technical possibilities. We focus on outcomes rather than outputs, measure the impact of our solutions, and continuously improve and upgrade our solutions over time. We believe empowered teams, given clear structure, goals and lightweight processes, produce great solutions.

Job descriptions aren't perfect and not all applicants will have skills that match this job description exactly. The attributes listed below represent our current thinking for the role but you might be a great candidate even if you don't fit everything we've described. We value diverse experiences and you may have important skills we haven't thought of. If this sounds like you, we encourage you to apply. If this role isn't quite right for you, please look at our other openings by searching #AscensionStudio at jobs.ascension.org.

What You Will Do

You will be a leading change agent in the software engineering organization. As a quality engineering Manager, you will be responsible for leading quality engineering efforts within a Tile by ensuring testing strategy, automation, and governance are aligned with business and technical goals. This role involves collaborating with QA Director, vendors, associate leads, and cross-functional teams to drive quality improvements, oversee testing activities, and provide leadership in test automation practices. As a QA Manager, your travel requirements may include attending team-building meetings and PI planning sessions. Additionally, visits to medical facilities can be incorporated into these meetings to strengthen product planning and team engagement. Given the remote nature of the team, these in-person sessions play a crucial role in fostering alignment and teamwork.

Quality Engineering Overall Responsibilities (QA Manager - Tile/Pods)

• Responsible for working with the vendor and associate leads across the Tile pods to validate, update and monitor the QE strategy.
• Responsible for being the single point of contact who can answer questions about the product and its quality, and needs to work closely with the product managers on understanding the product features and quality requirements
• Accountable for the overall Tile QE activities including the delivery of testing phases, review of the certification of the products for different phases both functional and non-functional testing.
• Functions as an escalation for SDETs and product quality issues.
• Collaborates with xRD, Product, Engineering, DevOps, to drive product goals and outcomes.
  
  

Quality Engineering Execution (QA Manager - Tile/Pods)

• Partners with Product , Engineering and SDETs to establish QE KPIs and Metrics (Defect density,Test coverage, Defect rate,Mean time to detect (MTTD),Escaped defects, Defect Resolution Time) in-line with QE guidelines.
• Provides QE estimates and QE plan, strategy for new programs based on automation framework and complexity of the product
• Responsible for driving overall QE data management approach including requesting, provisioning and clean up of data for the testing phases
• Responsible for working with the Release Manager and Delivery Managers on environment usage for testing.
• Accountable for QE teams test execution velocity and planned delivery dates
• Reports on the QE KPI and Metrics on a cadence and identifies areas within the product that are at risk due to quality issues
• Runs the QA triage calls for critical phases like UAT and coordinates the identification of the right team to fix issues and defect priority
• Accountable for meeting the automation percentage for the pod and tile
• Reviewing the quality and coverage of the test cases
• Develops and manages continuous improvement processes within the Tile that are aligned with overall QA strategy to improve quality, consistency, and product satisfaction.
• Creates and champions QE principles of automation and continual improvement to advance product development.
  
  

Quality Engineering Thought Leadership(QA Manager - Tile/Pods)

• Participates and contributes in the development of a Ascension GMDx Tile quality engineering strategy, including frameworks, patterns, delivery approach, standards, best practices and blueprints for delivering digital products.
• Drives improvements to the quality engineering maturity by improving speed, quality, and value of software products in areas of automation, performance testing, a11y testing, UI testing, api testing, security testing and other testing related areas
  
  

Talent Management (QA Manager - Tile/Pods)

• Staffing & Resource Planning: Ensure the right talent allocation within the Tile, optimizing resources to meet project demands effectively.
• Mentorship & Coaching: Guide QE team members and SDETs, supporting their professional growth in automation, testing best practices, and Playwright integration.
• Check ins and Performance reviews: Conducts the periodic 1:1’s, quarterly checkins and annual performance reviews. And provides support for team and drives associates growth along with performance feedback
• Team Development: Foster a culture of continuous learning and quality ownership, ensuring the team is equipped with modern testing methodologies.
• Vendor & External Collaboration: Assist in evaluating QE-related vendors, ensuring tools and partnerships align with Ascension's quality engineering goals.
  
  

Production Support (QA Manager - Tile/Pods)

• Oversee production testing, validate hotfixes, and ensure all issues are reported
• Act as the bridge between QA, Engineering, and Business teams, providing updates
• Validate production changes to prevent quality degradation
  
  

Characteristics We Seek

• Be curious about technology. The software engineering industry is constantly changing and evolving. At Ascension, we embrace change and are curious to learn how the latest technology can be used to improve the lives of patients and our clinicians.
• Learn and grow professionally. We strive for continuous improvement of our Ascension Studio organization and our team members do the same. This comes from the path of constant learning, in addition to reflecting on past experiences for improvement opportunities.
• Always ready for change. A rolling stone gathers no moss, and neither do we. We accept that change is always around us, and our work is no exception. We navigate change through early and often communication; engage the ambiguous; promote diversity; accept new ideas; and lean on learning agility.
• Seek feedback. Feedback is important to us. We use it as a guide for our own development, and we build our software with feedback built into the process. It is incorporated into our software development lifecycle with design, code reviews, unit tests, and continuous integration. Feedback is also integrated into our shipped solutions with application performance monitoring (APM) and usage analytics to help us learn methods to improve.
• Sound awareness of self and situations. We understand the importance of knowing our best selves, and the value gained from our teams to compensate for our shortcomings. Equally important is our ability to assess situations with a calm and clear mind, and develop next steps to proceed in the best manner possible.
• Demonstrate positivity. Our organization's focus is all about solving problems, and most of these problems are challenging. We try not to let that get in our way of thinking positively -- instead it's what motivates us to reach higher.
• Work with your team. We understand that our best work comes from working together. Our teams enjoy working together, sharing knowledge, helping, mentoring, and delivering our best for the communities we serve.
• Live Ascension’s core values. The Ascension core values are the standard that we hold ourselves to and a source of pride for us. We live by them. Our core values include: service of the poor; reverence; integrity; wisdom; creativity; and dedication.
  

Requirements

Education:

• High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.
  
  

Work Experience

• 3 years of experience required.
• 5 years of experience preferred.
• 1 year of leadership or management experience preferred.
  
  

Additional Preferences

Preferred Experience & Knowledge

Education: Bachelor’s degree in Computer Science, Engineering, or a related field Preferred.

• Experience:
• 7+ years of experience in software quality assurance, with at least 3 years in a leadership role.
• Proven experience in test automation (UI and API) and hands-on familiarity with Playwright, Selenium, Postman, or similar tools.
• Technical Expertise:
• Strong understanding of automation frameworks, scripting languages (JavaScript, Python, or Java), and API testing strategies.
• Experience with CI/CD integration and tools like Jenkins, GitHub Actions, or Azure DevOps.
• Knowledge of performance testing tools (e.g., JMeter, LoadRunner) is a plus.
• Soft Skills:
• Excellent leadership, problem-solving, and decision-making skills.
• Strong communication skills to articulate technical concepts and influence stakeholders effectively.
  

#GMDx

Why Join Our Team

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

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