Senior SMB Client Onboarding Partner

Our Company

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block!

What You'll Do...

We are seeking a skilled and innovative Senior Small Business Client Onboarding Partner to lead new clients through a seamless integration process into our Small Business Services. This role is vital in creating exceptional first impressions and ensuring a fast, consistent, and strategic client experience. As a Senior Small Business Client Oboarding Partner, you will guide our clients through converting their bookkeeping and payroll services to new systems while collaborating with internal teams to ensure they are prepared for long-term success.

The Senior Small Business Client Onboarding Partner will serve as a trusted advisor, identifying opportunities to maximize client workflows, and ensuring compliance with financial and payroll regulations.

Day-to-day, you'll...

• Act as the primary point of contact for new clients during the onboarding process.
• Develop and execute tailored onboarding plans that align with client needs and business goals.
• Guide clients through setup on accounting, payroll, and virtual platforms, including assisting with state ID registrations and compliance requirements.
• Review and optimize historical client data, including bookkeeping, payroll records, tax filings, and financial statements.
• Identify and address discrepancies by preparing adjustments, amendments, or corrective filings as needed.
• Proactively communicate with clients via email, text, and phone to gather necessary documents and ensure timely completion of onboarding tasks.
• Partner with internal teams, including sales and account management, to ensure a smooth handoff to ongoing services.
• Conduct quality assurance reviews to ensure clients meet compliance standards and are set up for success with recurring services.
• Document and share insights on onboarding trends and client needs to refine processes and enhance the overall client experience.
  
  

Education

What you'll bring to the team...

• Bachelors degree in Accounting or related field
  
  

Work Experience

• 1 year Client onboarding experience.
• 5 years minimum related work experience.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills as you will work remotely with clients across the country.
• Knowledge or familiarity with bookkeeping, payroll, or accounting.
• Comfort with working under pressure in a fast-paced environment.
• Ability to anticipate customer needs and match them with appropriate products and services.
  
  

It would be even better if you also had...

• Account management experience.
• Bilingual skills are preferred.
• Experience with CRM, Xero, Small Business Service, Client Service.
  
  

Why work for us

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.

Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.

Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$62,000.00 - $93,000.00/Yr.

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