Regional Director of Operations

at Evernest

Company Overview

Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 50+ of the nation's most investable markets and manage over 24,000 homes. We are a high-performing team, and our culture is second to none. Built on core values that drive collaboration, innovation, and the relentless pursuit of excellence, we’re not just another property management company. Our dedicated people, proprietary technology, and commitment to continuous improvement are changing an industry.

Our goal is to manage 250,000 homes by 2030, and we’re looking for driven individuals who share our vision. Join us on this exciting journey to build something great, and play a key role in shaping the future of property management, making a lasting impact on our clients and the communities we serve.

Position Overview

We are seeking a highly motivated and experienced leader to oversee all day-to-day property management functions within their region. As a Regional Director, your primary responsibilities are the pursuit of operational excellence, standardizing operations in a way that enables scale and supports growth and delivering on expected market level margin targets. This key role leads large and diverse teams and contributes as much to the company’s success as to their own region’s. Excelling in this role demands high expectations of yourself and of your team, a relentless focus on our clients, a “whatever it takes” attitude, strategic thinking and lastly creativity, because scaling a property management business nationally has never been done before. The ideal candidate has a background in real estate, considers leadership one of their core competencies, loves problem solving and has a history of executing at the highest levels in large and complex customer facing businesses. The Regional Director reports directly to the VP of Operations.

Responsibilities

• Oversee all property management operations within your region.
• Lead, guide and support your market leaders.
• Recruit, train and develop your team. Provide coaching and performance feedback to ensure high levels of productivity and quality.
• Nurture and foster a client centric culture focused on exceeding expectations.
• Develop and implement strategies that align with the company’s goals and objectives.
• Implement and drive adoption of policies and procedures to ensure consistency and efficiency across all markets.
• Develop and manage the regional budget, ensuring that expenses are controlled, revenue targets are met, and profitability is achieved. Hold market leaders accountable.
• Conduct regular performance reviews and training sessions to ensure staff are meeting performance standards.
• Monitor and analyze key performance indicators (KPIs) for the region to identify opportunities for improvement, cost savings, and efficiency.
• Collaborate with other departments to ensure seamless communication, coordination, and cooperation across the organization.
• Partner with central team leaders to ensure effective and efficient operations.
• Manage escalations as needed.
• Provide regular reports and updates to senior management on regional performance, challenges, and opportunities.
• Champion the Evernest core values and lead by example.
  
  
  

Requirements

• Ability to work in a fast-paced, dynamic environment.
• 7+ years of experience in property management with at least 5 years in a leadership role.
• Excellent leadership and management skills, with the ability to motivate and inspire a team to achieve goals and objectives.
• Strong financial acumen with the ability to manage budgets, forecasts, and financial statements.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills, with the ability to identify and address operational challenges and opportunities.
• Ability to analyze data and make data-driven and well-informed decisions.
• Willingness to travel as needed to support regional operations.
• Bachelor's degree in Business Administration, Real Estate, related field, or the equivalent of directly applicable work experience. A master's degree is preferred.
  
  
  

CORE VALUES

To be considered for this position, you must connect deeply with Evernest’s company core values:

Win Together – Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other), first. Individually, we can only achieve so much; as a team, everyone can meet, and exceed their goals.

Do the Right Thing - We will always be honest with each other, our residents, and our owners. We operate a truth-based property management company with high levels of accountability, regardless of how it affects us individually or as a company.

Own the Outcome – We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting the status quo. We are determined to revolutionize this industry.

Embrace the Grind – Beginning with just 30 houses to now almost 15,000, it has taken an extreme amount of hustle and perseverance to grow Evernest. We believe this benefits our clients because we are committed to whatever it takes to lease your home to a well-qualified tenant, collect rent, communicate effectively, and manage the day-in and day-out processes that keep you happy.

Grow Daily – Our team of professionals commits themselves to daily disciplines both inside and outside the office. The positive habits we create in life impact our company and our clients. It´s not an easy business, and there´s no substitute for disciplined habits if you want to remain successful.