Sr. Cloud SRE

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing, and making a difference.

At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Pos,t and a Best Place to Work in Asia by World HRD Congress.

www.deltek.com

Business Summary

The Deltek Global Cloud team focuses on the delivery of first-class services and solutions for our customers. We are an innovative and dynamic team that is passionate about transforming the Deltek cloud services that power our customers' project success. Our diverse, global team works cross-functionally to make an impact on the business. If you want to work in a transformational environment, where education and training are encouraged, consider Deltek as the next step in your career!

Position Responsibilities

• Diagnose and resolve complex software issues, including operational challenges, performance bottlenecks, and system faults.
• Collaborate with Global SRE, Product Delivery, Product Engineering, and Support Services teams to ensure seamless operations.
• Maintain consistent service availability by proactively monitoring system stability and performance.
• Execute daily operational tasks such as database creation, schema management, restores, application configuration, and other system administration duties.
• Lead incident response efforts, manage major incident bridges, and contribute to post-incident reviews to drive continuous improvement and prevent recurrence.
• Develop and implement automation strategies to minimize manual work and enhance operational efficiency.
• Monitor system resource utilization, errors, and alert trends to support capacity planning.
• Document internal operational processes, procedures, and policies for consistency and knowledge sharing.
• Work within a 24/7 shift schedule to provide reliable coverage.
• Participate in maintenance activities and on-call rotations as needed.
  
  
  

Qualifications

• Bachelor’s degree in Computer Science or a related field, or equivalent experience.
• 5+ years of experience supporting large-scale enterprise applications and systems on public cloud infrastructure (AWS preferred).
• 5+ years of hands-on experience managing and operating enterprise-grade Windows or Linux production environments.
• 3+ years of experience applying an automation-first approach using configuration management tools and scripting (e.g., Bash, Python, PowerShell).
• Familiarity with Incident Management and ITIL service operations (ServiceNow experience preferred).
• Experience with monitoring and observability tools such as AppDynamics, Splunk, SolarWinds, DPA, Nagios, NewRelic, Grafana, or Prometheus.
• Proficiency in database management, including Oracle or Microsoft SQL Server administration.
• Strong knowledge of database query optimization and performance tuning.
• Passion for leveraging technology with a proactive, self-directed learning mindset.
• Detail-oriented, results-driven, and able to communicate effectively in English.
• Strong teamwork and collaboration skills, with the ability to solve problems across departments.
• Rotational Work Timing:: 9:00 AM – 6:00 PM IST 5:30 PM – 2:30 AM IST 2:30 AM – 10:30 AM IST
  
  
  

Skills

Bonus Skills & Experience

• Deep understanding of high-availability and disaster recovery strategies.
• Experience with configuration management and orchestration tools (e.g., Ansible, Jenkins).
• Familiarity with continuous integration tools (e.g., GitHub, Azure DevOps).
• Hands-on experience with AWS services such as Lambda, Secrets Manager, Parameter Store, DynamoDB, and CLI.
• Experience implementing infrastructure-as-code, self-healing systems, and security automation.
• Understanding of the software development lifecycle (SDLC) and agile methodologies.
• Prior experience with Deltek applications is a plus.
  
  
  

Travel Requirements

No

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.