Offer summary

Qualifications:

Self-motivated and detail-oriented individuals are preferred., Excellent communication skills are essential for this role., Proficiency in Dutch is required., Organizational skills are necessary to manage multiple tasks..

Key responsabilities:

Provide support and create procedural documentation for clients.

Respond to customer inquiries within agreed time limits.

Manage and prioritize multiple open cases simultaneously.

Establish and maintain good working relationships with customers and professionals.

CGS (Computer Generated Solutions) is one of the top outsourcing service providers active on the Romanian market since 2002. CGS România deploys its activity in seven different operation centers: in Bucharest, Brașov, Sibiu, Târgu Jiu, Galati, Miercurea Ciuc and Constanta with the help of over 4,000 employees, CGS is currently one of the largest support center-type company in Romania. On a daily basis, our employees interact with customers from Romania, Germany, UK, Spain, Italy, France and other European countries, as well as the US or Canada. The customers of CGS Romania are world-renowned companies, European-level companies or large companies in Romania, many of them ranking in the Forbes Top 500. Client-companies included in the CGS portfolio are active in various business areas, among which IT, telecom, banking or retail. The services provided by CGS Romania focus on customer service, customer care, technical support, client relations, telesales, telemarketing and so forth. We have highly experienced industry teams that can assist with technology strategy, technology investment and alignment, business process optimization, customer and partner acquisition, innovation, and global development models. We provide all these services in 18 languages. CGS Romania is a distinctive brand of the Computer Generated Solutions family which is an American company founded in New York in 1984, active in North America, Europe, Asia and Latin America, with 20 operation centers worldwide. CGS Romania is present on the Romanian market since 2002. CGS is a business applications, enterprise learning and outsourcing services company that supports clients’ most fundamental business activities. Founded in 1984 and headquartered in New York City, CGS employs more than 8,200 professionals across North America, Latin America, Europe and Asia. For more information, please visit www.cgsinc.com and follow us on Twitter at @cgsinc and https://www.facebook.com/CGSRomania/.

Job description

Short Company Description

Ca angajat CGS Romania vei beneficia de un program de lucru flexibil, in functie de nevoile tale, cat si vei participa la sesiuni de formare si training-uri intensive pentru a iti imbunatati cunostintele si pentru a putea sa iti indeplinesti cu brio atributiile. Te vei alatura unei echipe entuziaste si dinamice ce te va ajuta la dezvoltarea unei cariere de succes, intr-un mediu fun si interactiv, inconjurat de prieteni.

#FriendsWorkingTogether

Requirements

We are the largest customer service company in Romania at the moment and we excel in delivering support and assistance for the customers in need.

Therefore we are looking for colleagues who are self-motivated, detail-oriented and well organized, with excellent communication skills.

Is empathy your middle name?
Are you proficient in Dutch?

Then join our team; we are glad to welcome you!

Responsibilities

Provide support, including procedural documentation;
Respond within agreed time limits to call-outs;
Work continuously on a task until completion (or referral to third parties, if appropriate);
Prioritize and manage many open cases at one time;
Establish a good working relationship with customers and other professionals

Required profile