Traffic Coordinator

Truck Traffic Coordinator

Contractor | $1,500–$2,100/month | Full-time | Fully Remote | LatAm Candidates

At Near, we connect top talent in Latin America with remote roles at US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

About the client

Our client specializes in energy efficiency, weatherization, HVAC systems, appliances, and health and safety improvements. They focus on making homes more comfortable and energy-efficient through services like insulation, energy-efficient appliances, and home weatherization techniques.

About the role

We’re looking for a Truck Traffic Manager to support field operations and help ensure everything runs smoothly throughout the day. This person will play a key role in managing daily communication, coordinating schedules, and handling administrative tasks.

Responsibilities

• Start the day by opening GPS and alerting customers that trucks are en route

• Review the previous day’s operations and match start/stop times with GPS records

• Open all tabs and systems needed to carry out daily tasks

• Respond to overnight HeyMarket messages and update spreadsheets

• Check Jotform for new submissions, copy relevant information to spreadsheets, and approve in Jotform

• Participate in daily meetings to review jobs, record stats, and flag customers who need rescheduling

• Meet with supervisor to set daily priorities and make schedule adjustments

• Call or text customers when trucks are on the way

• Follow up with customers who miss appointments or can’t be reached

• Answer the mainline for inquiries, complaints, internal issues, or reschedules

• Handle customer complaints with professionalism

• Add new leads to spreadsheets as they come through Jotform

• Schedule reminder texts for upcoming appointments

• Update the Weekly Scorecard every Monday evening

• Set up phone coverage for holidays and after-hours

• Complete miscellaneous tasks like labeling thermostats and drafting Google review responses

• Work with landlords and residents to confirm home qualifications and coordinate same-day scheduling

Qualifications

• Proven experience in customer service or a similar role

• High school diploma or equivalent (additional education or certifications are a plus)

• Excellent communication skills, both verbal and written

• Strong organizational and multitasking abilities

• Comfortable using GPS, HeyMarket, JotForm, and Google Workspace

• Ability to work independently and manage changing priorities

• Detail-oriented with a customer-focused mindset

Perks

• $1,500–$2,100 USD/month (contractor)
• 10 days of PTO
• National holidays off
• Career growth opportunities
• Supportive, collaborative team culture
• 100% remote

If this isn’t quite the right fit, check out our other open roles—we’d still love to hear from you!