Director, Clinical Quality & Training (CA Licensed)

Welcome to Brightline! We are seeking an experienced, visionary, and highly skilled professional to serve as the Director, Clinical Quality and Training for our child and adolescent therapy programs. This leadership role will be responsible for overseeing the design, implementation, and evaluation of comprehensive training programs aimed at ensuring the highest quality of care, with a focus on the delivery of evidence-based practices (EBPs) and measurement based care (MBC) on our clinical team. The Director will lead efforts to integrate EBPs and MBC into clinical practice including through training, ongoing supervision and consultation, and outcome monitoring. They should also ensure strong change management techniques are used, address common barriers to adoption, and prioritize provider experience and retention. In addition, this leader will oversee quality for our virtual therapist team, and support additional projects related to quality improvement, innovation, and product development. 

The ideal candidate will possess a deep understanding of evidence-based care, significant experience in leading training initiatives, a deep understanding of dissemination & implementation research and recommendations, and a passion for developing innovative solutions to drive clinical excellence across child and adolescent care programs.

If you are as passionate about evidence-based mental health care for kids, teens, and families as we are, we’re looking for you.

Responsibilities:

Leadership and Strategy in Training Program Development:

• Lead the development and execution of organization-wide evidence-based practice and measurement-based care (EBP/MBC) training programs, integrating various modalities such as live/asynchronous training, supervision, and consultation to enhance therapist engagement and skill acquisition. 

• Ensure the training strategy incorporates the latest practices, and establish systems for measuring the impact of training on client outcomes. 

• Oversee post-training consultation, fidelity monitoring, and the integration of measurement-based tools to ensure ongoing therapist skill development and effective treatment adjustments. 

• Address barriers to EBP/MBC implementation, such as resistance or limited support, by collaborating with leadership to secure necessary resources and policy changes, ensuring the sustainable application of high-quality care across the organization.

• Ensure that all training programs incorporate opportunities for feedback, reflection, and skill refinement, leading to sustained improvements in clinical outcomes.

Quality and Risk Management:

• Ensure high standards of care across therapy services, leverage deep expertise in safety and risk management along with a strong understanding of regulatory standards for delivering care to youth and their families. 

• Investigate incidents and provide timely resolution, and proactively implement preventive measures to avoid recurrence.

• Run a consistent quality assurance process with Therapy and Medication Management Managers/Sr. Managers.

• Identify and mitigate risks associated with care quality, member safety, service operations, and overall team performance.

• Foster effective communication and collaboration across multidisciplinary teams to support quality improvement efforts.

Innovation and Product Development:

• Serve as a subject matter expert for a range of product development features, including those related to MBC. 

• Support the success of our Brightlife Kids prevention and early intervention program through content review and case review. 

Requirements:

• Education: Master’s or Doctoral degree in Psychology, Social Work, Counseling, or a related field (PhD, PsyD, MSW, or equivalent).

• Licensing: Current state licensure as a therapist (e.g., LCSW, LPC, PsyD, PhD); licensure in California strongly preferred and or willing to obtain this license.

• Experience:

  • Proven track record of designing, implementing, and evaluating large-scale training programs, particularly in evidence-based care.

  • Expertise in fidelity monitoring, measurement-based care, and the use of digital tools to enhance training and treatment adherence.

  • Experience working with eclectic therapists and overcoming resistance to structured, evidence-based methodologies.

• Knowledge & Skills:

  • Extensive knowledge of EBPs for treating child and adolescent mental health concerns 

  • Strong background in training and educational methodologies, including blended learning and hybrid models of delivery.

  • Deep understanding of the challenges that arise when implementing evidence-based care in community and clinical settings and the ability to develop strategies to address them.

  • Proven ability to lead change initiatives at the organizational level and work collaboratively with senior leadership.

  • Excellent communication and interpersonal skills, with the ability to provide constructive feedback and support the professional development of a diverse team.

We offer several benefits, perks, and stipends:

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k

• 12 Company Holidays + Floating Holidays, Holiday Shutdown, Flexible Time Off, Parental Leave

• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement

• Stock Options

At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $113,000-$150,000.

Our commitment to building a diverse, equitable, and inclusive workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to:

• building a future where all families can access inclusive, high-quality care

• creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive

• systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems

• ensuring that every employee, candidate, client, and family we serve is valued and respected

About Brightline

Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families with industry-leading results. We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.