Offer summary

Qualifications:

10 years of consulting or client management experience, particularly in SaaS implementations., Strong understanding of technology's role in operational efficiency and delivery speed., Exceptional interpersonal, written, and oral communication skills, with a focus on relationship building., Proven experience in IT governance, standards, and best practices relevant to higher education..

Key responsabilities:

Lead critical issue management for strategic customers and ensure compliance metrics are met.

Act as the strategic project director for modernization projects, ensuring successful client delivery outcomes.

Collaborate with the Services team to enhance strategies, policies, and processes for new delivery methodologies.

Conduct regular meetings with customer leadership and internal executive teams to discuss program status, issues, and risks.

Job description

About Ellucian

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

About The Opportunity

Ellucian is seeking a Senior Program Director who will report to the Senior Director of Strategy and Delivery within our Professional Services group. The Senior Program Director works with Strategic Customers and Project Teams to ensure successful implementation of Ellucian’s product offerings in the Cloud and SaaS environments. Working in cross-functional partnership across delivery units, the director ensures the effective transformation of clients into SaaS while driving faster time to value for customers. This is a high visibility and high impact role where your leadership will lead to positive outcomes for our customers and their students.

You will be joining an amazing team focused on delivering world-class, customer-focused solutions as part of the leading cloud software company for higher education!

Where you will make an impact

Providing leadership on critical issue management for Strategic Customers Driving compliance and assurance metrics and measurements along with monitoring practices
Acting as the strategic project director for strategic modernization projects, driving to successful client delivery outcomes
Working collaboratively with the Services team to develop and/or improve strategies, policies, and processes; support and promote the use of new delivery methodologies and best practices
Developing related materials and artifacts that drive and support the new delivery models, where appropriate
Schedule and conduct recurring Executive Sponsor meetings with customer leadership to discuss status, issues, and risks.
Schedule and conduct recurring Ellucian Executive Leadership Team (ELT) meetings and provide updates on program progress, status, issues, and risks.
Exceptional personnel management and team building expertise to promote collaboration and support program success.
Fulfilling the broader mission of global Professional Services as it relates to global scale

What You Will Bring

10 years of consulting or directly relevant client management experience within depth knowledge of SaaS implementations
Demonstrated understanding of the role technology plays in supporting clients on and how it may be leveraged to bring out operational efficiencies through speed to delivery
Positive, self-motivated, team-oriented individuals with the ability and desire to innovate, create, and develop solutions that have the capability of transforming the effectiveness of higher education
Demonstrated and successful implementation of IT governance, standards, best practices, and outsourcing options relevant for the higher education setting
Ability to develop detailed plans to deliver excellence at educational clients
Exceptional relationship building skills supported by proven action and follow-through using strong time and project management skills
Superior interpersonal, written and oral communications skills with an emphasis on relationship building, facilitating, public speaking and presentations.

What makes #Ellucianlife

Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
401k w/ match & BrightPlan - to help you save for the future
Parental Leave
5 charitable days to support the community that supports us
Telemedicine
Wellness

Headspace Care (mental health)
Wellbeats (virtual fitness classes)

RethinkCare & Wellthy- caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Employee referral bonuses to encourage the addition of great new people to the team
We Foster a learning culture with: