Offer summary

Qualifications:

Background in radiation therapy, dosimetry, or support for radiation oncology preferred., 3+ years of clinical or medical experience required., Strong written and verbal communication, organizational, and time management skills are essential., BS RT (T) or CMD Certification preferred but not required..

Key responsabilities:

Serve as the first point of contact for customer inquiries and software issues.

Provide personalized training and excellent customer service to clinical staff.

Use remote technologies to diagnose and resolve customer concerns effectively.

Collaborate with team members to improve customer experience and contribute to operational initiatives.

Job description

Job Description Summary

As a Clinical Application Support Specialist (CASS) you are the first point of contact for our customers and set the tone for the rest of their experience. The CASS is responsible for supporting customer needs by responding to incoming inquiries to resolve customer software issues or configuration requests and delivering personalized training.

The CASS must be organized and motivated, remain calm under pressure, and demonstrate empathy in every interaction. We are currently seeking an individual who has clinical Radiation Oncology experience and a passion for helping others to join our world-class support team and work alongside us to provide an effortless customer experience.

https://www.mimsoftware.com/

Job Description

What You’ll Do:

Learn specialized industry-specific software and apply this knowledge to support MIM customers
Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support
Facilitate training sessions for team members, along with cross-functional teams
Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization.
Ensure customer satisfaction for every step of the customer’s support journey
Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise
Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
Contribute to departmental operational improvement initiatives

What You’ll Need

A background in radiation therapy, dosimetry, or in a support capacity for radiation oncology preferred
3 + years of clinical or medical experience
BS RT (T) or CMD Certification preferred but not required
Strong written and verbal communication, organizational, and time management skills
Ability to actively listen and anticipate customer needs with an empathetic mindset
Strong analytical and critical thinking skills to provide unique solutions to complex customer issues
Ability to work with a flexible schedule

What You’ll Get

Hybrid work environment so you can work remotely as well as enjoy the office
Permissive time off
A 401(k) with up to a 4% match
Tuition reimbursement programs
Relaxed office setting where jeans are the norm
Free snacks and beverages at the office
24-hour access to an in-office fitness center

For U.S. based positions only, the pay range for this position is $70,400.00-$105,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: September 01, 2025

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