Offer summary

Qualifications:

2+ years of work experience with 1+ years in a technical customer-facing role., Knowledge of programming and scripting languages such as Java, React, Groovy, and JavaScript., Familiarity with Windows and Linux operating systems, as well as cloud-based applications like AWS, Azure, and GCP., Strong communication skills to explain technical details to both technical and non-technical audiences..

Key responsabilities:

Provide exceptional customer engagement during initial contact with the Global Customer Support team.

Manage customer expectations and resolve technical issues through virtual meetings, chat, and email.

Analyze customer concerns, ask clarifying questions, and own cases from start to finish.

Collaborate with Product and Engineering teams to provide customer feedback for new features and functions.

Job description

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

*Work hours: 8:00am - 4:00pm ET (Monday - Friday)

As a Boomi Software Support Engineer, you are an enthusiastic troubleshooter with a passion for helping customers in a fast-paced, collaborative environment. You’re able to quickly understand customer challenges, identify the root cause, and find creative solutions to technical problems. A skilled communicator, you’re able to clearly share your knowledge and recommendations to a wide audience including those with technical and non-technical backgrounds. You are committed to delivering excellence to our customers, our company, and our colleagues.

You're a valued member of the Boomi Global Customer Support team, empowering our customers to optimize the Boomi platform to achieve their business outcomes. Our global team provides around-the-clock support to our customers to ensure their success with the Boomi platform.

What you’ll do:

Provide exceptional engagement for our customer’s initial contact with the Global Customer Support team
Engage with customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking
Acknowledge customers’ concerns, empathize and analyze the information they've provided, ask questions that refine your initial analysis, own cases from start to finish
Utilize technical knowledge to ensure timely, accurate solutions, and determine when deeper technical investigation and collaboration are necessary
Collaborate with Product and Engineering teams providing customer feedback to help identify new features and functions

The Experience you bring:

2+ years work experience with 1+ years technical customer-facing experience
Ability to explain technical details to both technical and non-technical audiences
Knowledge of programming and scripting languages, such as Java, React, Groovy, JavaScript
Knowledge of Windows and Linux OS
Knowledge of cloud-based software applications like AWS, Azure, GCP (including installation, administration, and troubleshooting)
Able to show patience, empathy, and compassion for customers and colleagues
Passion for problem-solving, continuous learning, and staying up to date on new technology and trends

Bonus points if you have:

Boomi platform certifications and/or knowledge
Kubernetes and Docker knowledge
ELT/ETL knowledge
Ability to analyze error logs for Java programs, Windows OS, Linux OS
Advanced knowledge of performance-tuning techniques and tools
Understanding of database administration
Understanding of network fundamentals, including network trace analysis
API design and development experience
Thorough understanding of how data is transmitted securely across the network
NetSuite, Salesforce, Hadoop, Linux system administration
Knowledge of Postman and OAuth 2.0
IT Consultant or Software Developer experience

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Boomi is committed to fair and equitable compensation practices. The base compensation for this position in the US ranges between $104,000 - $123,000 annually + applicable bonus. This position is remote-friendly and, as such, final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location. Click here for an overview of our benefits at Boomi!

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.

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