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Community Strategy Manager

extra holidays - extra parental leave - work from anywhere - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

8-12 years of experience in customer-facing roles, with 5-8 years focused on community management, preferably in SaaS or technology., Strong strategic thinking skills with the ability to balance big-picture goals with day-to-day actions., Excellent communication and interpersonal skills to function as a peer mentor and influence outcomes., Top-tier knowledge of community industry trends, best practices, and data management..

Key responsabilities:

  • Translate the community team's strategy into actionable work that meets business outcomes.
  • Develop and implement community strategies while collaborating with leadership on major pivots.
  • Establish and maintain data dashboards to support decision-making and project alignment.
  • Lead cross-functional initiatives that integrate community strategy with marketing, product, and customer success objectives.

Articulate logo
Articulate SME http://www.articulate.com
201 - 500 Employees
See all jobs

Job description

The Community Strategy Manager focuses on translating the community team strategy into actionable work across the team. This role is responsible for maintaining, updating, and adding granularity to our big-picture strategy based on our team vision and business alignment. This role is involved in most projects across the team from a strategist, consultant, or advisory perspective, and is responsible for ensuring that the broad array of projects both internal and external to the community team that tap ELH are aligned, visible, and efficient. 

This person in this role should be an experienced player in the community space with expertise, exemplars, and industry contacts that make them a peer mentor who can help community subject-matter specialists on the team keep their projects aligned with industry best-practices. This person is also the go-to strategic collaborator for cross-functional groups, helping “clients” of the community Center of Excellence determine aligned, symbiotic goals alongside implementation specialists on the community team. This person is a key collaborator, alongside the Director and Community Operations Manager, in the preparation and presentation of community data.

What You'll Do:
  • Translate the community team’s big-picture strategy into actionable work across the team that consistently delivers on target business outcomes that support company-wide strategic goals.
  • Independently develop and implement community strategies while collaborating with leadership on major strategic pivots.
  • Establish and maintain data dashboards and sharing cadences with internal teams that help us bridge the gap between big-picture impact and day-to-day decision-making, in collaboration with our Director, Community and Community Operations Manager. 
  • Maintain a high-degree of knowledge of the trends, best-practices, and key players in the community industry, especially in the SaaS and educational technology spaces 
  • Drive innovation in our strategic approach to community based on evolving industry trends.
  • Act as a peer mentor on the community team to help subject-matter specialists maintain programs that are aligned with community industry best practices.
  • Act as the key collaborator for external teams with the community center of excellence, helping internal “clients” of the community program to determine aligned, symbiotic business goals and bring them into action with implementation specialists on the community team. 
  • Lead cross-functional initiatives that integrate community strategy with marketing, product, and customer success objectives.
  • Act as a strategic partner to implementation specialists on the community team to create strategically-aligned, data-driven community projects and programs. 
  • Provide consistent and varied support to our growing suite of community programs and engagement tactics, and where appropriate owning aspects or entire programs that are strategic in nature or that need scaling support.
  • Participate in regular formal and informal engagement cadences with our customer community, E-Learning Heroes, to ensure that strategic work is authentically aligned with the needs and interests of our members.

    • What You Should Have:
  • 8-12 years combined work experience in customer-facing roles, with at least 5-8 of those years focused on community management, preferably within a SaaS or technology company. Strong preference for 3-4 of those years focused on a specialized community or IC leadership role within a scaled community team. 
  • Demonstrated ability to balance the big picture with day-to-day action. The ideal person in this role is a highly strategic thinker but still loves to roll up their sleeves and get into the weeds of projects with their teammates.
  • Excellent communication and interpersonal skills that allow them to function as a respected peer mentor on their teams and influence community-oriented outcomes with other teams. 
  • Demonstrated ability to manage highly cross-functional projects with complex stakeholder maps. 
  • Top-tier community industry knowledge. The ideal candidate for this role has their finger on the pulse of the community industry and understands the key players to model off of, the industry best practices, and the coming innovations to anticipate. 
  • Understanding of industry practices in community data. The ideal candidate for this role understands the keyways community teams prove ROI but also understands how to gather data that informs day-to-day decision-making—and understands the difference. 
  • Ability to thrive in a workstream that includes a combo of behind-the-scenes and community-facing work, with a strong skew toward the former. Every person on our community team loves interacting with our members regularly, the ideal candidate will share this view. That said, this role is probably about an 80/20 split between behind-the-scenes work and community-facing work respectively.

    • Nice to Haves:
  • Experience with communities run on Khoros, particularly Aurora 
  • Experience in the E-learning industry
    • About us

    Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective.  Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.

    Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other.  In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here. 

    Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at hr@articulate.com. 
    (For information about Articulate's privacy practices, please view our Privacy Notice)

    As an organization, we participate in E-Verify.

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Cross-Functional CollaborationAnalyticsCommunity Development PlanningStakeholder CommunicationsProject ManagementE-Learning Development

    Other Skills

    • Strategic Thinking
    • Mentorship
    • Social Skills
    • Communication
    • Innovation
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