Offer summary

Qualifications:

3-5 years of Salesforce admin/developer or technical consultant experience, Current Salesforce Admin Certification or ability to obtain it within six months of hire, Experience with Salesforce Sales, Service, and Marketing functions, Strong attention to detail and problem-solving skills..

Key responsabilities:

Customize and implement solutions for multiple projects to meet requirements

Maintain expert technical knowledge of Salesforce Sales and Service Clouds

Fulfill user requests through the ticketing system and perform configuration tasks

Document changes to the Salesforce environment and perform other assigned duties.

Job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

AHEAD is seeking a Salesforce Administrator to join our organization! This position contributes to the successful delivery of software solutions that enable AHEAD employees to track and process information while providing exceptional service to clients.

Our Salesforce Administrators are responsible for the day to day configuration and support of our highly customized Salesforce platform. While becoming proficient with our org, a typical day will include fulfilling a healthy volume of user requests coming through our ticketing system. Responsibilities will also include a variety of small configuration projects and documentation of

any changes to the environment.

Roles & Responsibilities

Work on multiple projects at once customizing and implementing solutions to meet the agreed-upon requirements. Deliver project assignments on time

Take ownership of assignments and provide excellent service and quality delivery

Maintain expert technical knowledge of Salesforce Sales and Service Clouds as well as related tools and integrations

Perform basic & advanced tasks within Salesforce. (Fields, Objects, Layouts, basic Flows, Reports, Packages, Permissions, SFDX, etc.)

Ability to learn new tools or packages and implement with assistance from others

Ability to learn to use development tools such as VSCode, SFDX, Gitlab/GitHub, and Jira to perform daily tasks

Perform other duties as assigned

Qualifications

3 - 5 Years of Salesforce admin/developer or technical consultant experience

Current Salesforce Admin Certification or the ability to obtain it within six months of hire; Platform App Builder, Advanced Administrator, Sales Cloud, Service Cloud or additional Salesforce Certifications desired

Experience with Salesforce Sales, Service, and Marketing functions; Technology Resale, Professional Services industry experience preferred

Foundational of agile methodology; experience working as part of an agile development team desired

Foundational understanding of enterprise architecture and how systems integrate with one another

Strong attention to detail, problem-solving skills, and verbal/written communication

Ability to solve problems and clearly communicate/document the solution made

Works well with a team and communicates effectively on tasks and projects

Has a drive to learn, grow, and improve their skillset and work output

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:

- Medical, Dental, and Vision Insurance

- 401(k)

- Paid company holidays

- Paid time off

- Paid parental and caregiver leave

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

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