Offer summary

Qualifications:

Minimum of 1 year of experience in e-commerce, preferably in product coordination or similar roles., Bachelor's degree in Business, Marketing, or a related field preferred., Proficiency in Microsoft Excel and other relevant software/systems., Excellent English communication and interpersonal skills, both written and verbal..

Key responsabilities:

Manage the administrative aspects of the wholesale account base in collaboration with the APAC Sales Manager and sales representatives.

Oversee daily sales order processes to ensure accuracy and timely deliveries.

Provide professional customer service to internal teams and external partners to strengthen relationships.

Coordinate across different teams and with agents and customers to ensure efficient wholesale processes.

Job description

Be part of a premium swimwear, apparel, and accessories brand in Australia with presence in over 40 countries, attracting a loyal following of beautiful, confident women all over the world.
The ideal candidate's workstation should be set up in a safe and secure location at home with stable and reliable internet, not least 25 Mbps.
Salary is between 40.000 PHP to 50,000 per month.
6:00 am to 3:00 pm Philippine Time, Monday to Friday.
Required to work on the Philippines' Public Holidays while Australian Holidays will be off.

Benefits

HMO healthcare for you and your 1 dependent (with COVID insurance).
20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization).
13th month bonus.
Government-mandated benefits.

About the Role

The Sales & Operations Coordinator reports directly to the Global Wholesale Operations Manager. This role supports the wholesale sales function across the APAC region by managing key accounts and working closely with the Sales Manager and regional representatives.

It involves overseeing daily sales order processes to ensure accuracy, timely deliveries, and smooth warehouse operations. The position also provides professional and responsive customer service, while coordinating across internal teams, agents, and customers to keep all wholesale processes aligned and efficient.

Key Responsibilities

Account Management:

Administrative management of the wholesale account base, working in conjunction with the APAC Sales Manager and sales reps.

Sales Order Management:
- Oversees daily order processes — making sure orders are accurate, stock levels are correct, cancellations and credits are handled properly, and deliveries go out on time without delays in the warehouse.
Internal & External Customer service:
- Provides helpful, responsive, and professional support to both internal teams and external partners, aiming to strengthen relationships and boost sales through clear, consistent communication.

Cross-Team Coordination:

Acts as a key link between different teams within the business, as well as agents and customers in Australia and New Zealand, ensuring all wholesale processes are aligned and well-organized.

Position Prerequisites

Minimum of 1 year of experience in e-commerce, preferably in product coordination or similar roles.
Proficiency in Microsoft Excel and other relevant software/systems.

Education

Bachelor's degree in Business, Marketing, or a related field preferred.

Nice to Have

Knowledge of Shopify, Gorgias, or similar e-commerce platforms and processes.
AP21 or similar ERP system experience.
JOOR or similar B2B order platform experience.

Skills

Excellent English communication and interpersonal skills, both written and verbal.
A proactive, enthusiastic, and energetic approach to work.
Excellent customer service skills.
Is motivated to continue learning and to upskill.
Thrives in a customer-centric team environment with amazing coordination skills.
Commercial mindset.
Excellent attention to detail.
High level of organization and planning.
Strong attention to detail and accuracy.
A problem solver with high adaptability.

What’s Next?

Ready to make a move? Hit Apply, attach your CV, and share your story through our quick questionnaire.

As this is an urgent requirement, if you want to fast-track your application, complete your application online and connect with Ma. Gizelle Santos, CHRA on LinkedIn here, or email [email protected].

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