Offer summary

Qualifications:

Customer-first attitude with strong communication skills., Proven experience in business process mapping and stakeholder engagement., Ability to understand JavaScript and write simple scripts., High proficiency in English, both spoken and written..

Key responsabilities:

Act as a bridge between business and technology to identify and implement impactful solutions.

Become an expert in Zowie's AI product and assist customers in achieving their objectives.

Lead product configuration and customer onboarding projects.

Collaborate with customers' technical teams for system integrations.

Job description

About Zowie:

At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer service interactions—delivering instant, personalized, and exceptional experiences.

We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like Monos, Decathlon, and InPost already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly.

Having found strong product market fit with our mid-market and enterprise customers, we're now looking for impact-driven Solutions Engineer to help our customers unlock maximum value from our highly extendable AI platform. At Zowie, Solutions Engineers are never bored, have a lot of autonomy, and thrive in a huge diversity of customer-, industry, or AI-specific challenges.

If you're passionate about understanding customers and delivering a lot of value to them quickly, check this role out and let us know!

What you will do:

Be a bridge between business and technology - you'll dive deep into business needs, understand processes, find improvement opportunities, and translate them into impactful solutions

Become the Zowie AI product expert - capable of finding non-obvious ways of achieving customers' objectives

Lead advanced product configuration as well as customer onboarding and implementation projects

Work with customers’ technical teams to implement dedicated integrations with their systems

Work with our Customer Success Team to improve Zowie’s business value to existing customers

Ideally, you’ll bring with you:

A customer-first attitude

Great communication skills to understand customer needs deeply and explain complex technical issues in simple terms

Proven experience in business processing mapping and working with senior stakeholders in large organizations

Ability to understand JS and write simple scripts

Great problem-solving skills

Strong prioritization and time management skills

High proficiency in English (both spoken and written)

Excitement about the power of AI tools

High degree of ownership and autonomy

It’ll be awesome if you have:

Experience working with APIs (REST, GraphQL, SOAP web services, etc.)

Strong project management skills

Data analysis skills

Experience working with low-code platforms or SaaS environment

We are:

• Ambitious and innovative. We never settle. We always look for better ways of doing things.

• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.

• Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment.

• Growing fast. You’ll have a lot of autonomy and impact as we grow.

Required profile