Salesforce Administrator

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

CareDx is seeking a Salesforce Administrator to manage and enhance our Salesforce platform to support our mission in transforming transplant patient care. The ideal candidate will be responsible for system configuration, user management, data integrity, and workflow optimization to ensure seamless operations across various teams, including Sales, Marketing, and Customer Success. This role will be critical in improving efficiency and driving adoption of Salesforce across the organization.

Key Responsibilities:

• Salesforce Administration & Maintenance

• Manage user setup, roles, profiles, permissions, and security settings to ensure compliance with HIPAA and PHI regulations.
• Perform routine system maintenance, troubleshoot issues, and support Salesforce updates/releases.
• Monitor and maintain data integrity, ensuring accuracy and consistency in patient and provider records.
• Build and maintain reports, dashboards, and automation tools to support business processes.
• Optimize workflows and automation using Flows, Process Builder, and Approval Processes.

• Customization & Configuration

• Customize Salesforce objects, fields, page layouts, and validation rules to meet business needs.
• Configure and enhance the Sales Cloud and Service Cloud for improved efficiency.
• Manage and integrate third-party applications from AppExchange, including healthcare-related solutions.
• Ensure seamless external integrations with Salesforce to support clinical and operational data exchange.

• User Support & Training

• Provide training and ongoing support to end-users, ensuring adoption and best practices.
• Serve as the primary point of contact for Salesforce-related questions and troubleshooting.
• Document system changes, user guides, and process improvements.

• Collaboration & Optimization

• Work closely with Commercial, Sales, Digital, Marketing, Customer Success, and IT teams to understand business needs and translate them into Salesforce solutions.
• Identify opportunities for automation and process improvements to enhance operational efficiency.
• Stay updated on Salesforce releases and recommend new features relevant to CareDx’s operations.

Qualifications & Skills:

• Required:
  • 4+ years of experience as a Salesforce Administrator.
  • Strong understanding of Sales Cloud, Service Cloud, and Health Cloud.
  • Knowledge of Flows, Process Builder, Validation Rules, and Reports/Dashboards.
  • Strong problem-solving and communication skills.
• Preferred:
  • Salesforce Administrator (ADM-201) certification.
  • Experience in the healthcare, biotech, or diagnostics industry.
  • Experience with HIPAA compliance and handling PHI data within Salesforce.
  • Experience with Apex, Visualforce, or SOQL (not required but a plus).
  • Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder).

Additional Details:

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.

By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx.

******** We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

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