Supervisor, Accounts Receivables

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

This position is responsible for the day-to-day supervision of a team of staff.  The Supervisor manages his/her team’s performance at an individual level and focuses on measuring and improving the key performance metrics of productivity and quality.  The Supervisor provides the team with guidance and constructive feedback, supports their training efforts and is responsible for job growth of strong performers.

Essential Duties & Responsibilities

• Monitor staff performance, quality and address any training or performance issues accordingly. Perform colleague chair sides.
• Collaborate with leadership and training to build training plans required to build a best practice team.
• Provide assistance/resolution to internal business partner inquiries
• Prepare reports or logs as required.
• Review colleague productivity for quality.
• Demonstrate subject matter expertise regarding denials and payer policies, to answer questions raised by colleagues and clients.
• Ability to provide internal data reporting during departmental facing meetings
• Ability to engage with clients and provide client facing reports in the manager’s absence
• Maintain a current working knowledge of all healthcare related issues and regulations
• Responsible to report any detected trends, as well as procedural problems, to upper leadership as appropriate.
• Maintain a professional attitude
• Maintain confidentiality at all times
• Analyze and solve problems quickly and thoroughly
• Establish realistic goals and priorities concurrent with organizational objectives
• Conduct daily huddles and weekly colleague one on one sessions
• Back-fill all job openings
• Approve timecards, colleague PTO, and payroll
• All Other Duties as Assigned

Minimum Requirements & Competencies

• Minimum 5 years of medical collections, denials and appeals experience 
  • Experience with all but not limited to the following denials and appeals: DRG downgrades, level of care, coding, medical necessity, experimental, bundling, noncovered, and no authorization.
• High School Diploma or GED
• Expert knowledge of ICD-10, CPT, HCPCS and NCCI 
• Expert knowledge of third-party billing guidelines 
• Expert knowledge of billing claim forms (UB04/1500) 
• Expert knowledge of payor contracts- commercial and government

• Expert knowledge of Microsoft Word and Excel 
• Expert knowledge of health information systems (i.e. EMR, Claim Scrubbers, Patient Accounting Systems, etc.) 
• Demonstrated ability to work in a team environment that requires quick turnaround and quality output.
• Ability to facilitate and influence decisions by motivating others to achieve excellence in both the quality of work and their approach to teamwork
• Demonstrated subject matter expertise in insurance company practices regarding reimbursement with the ability to translate knowledge into training, supporting performance excellence
• Create and maintain a supportive relationship with colleagues and leadership.
• Communicate effectively with other departments within the company on client or payer changes that may impact their respective area.
• Create an environment that supports Savista culture, whereby the team feels comfortable coming to you with their work questions prior to going to upper leadership.
• Keep current with all commercial and managed care pricing models, rules and regulations (including Medicare and Medicaid HMOs and managed care pricing models, rules and regulations
• Demonstrated ability to maintain a strong knowledge and understanding of all commercial payers within their specific project. (Including Medicare and Medicaid HMOs within their specific project.
• Demonstrated ability to maintain a professional attitude at all times.
• Demonstrated ability to maintain workplace confidentiality of all colleagues regarding performance.

Preferred Requirements & Competencies

• Expert knowledge of one or more of the following Patient accounting systems:
  • EPIC, Collections Management, Cerner, STAR, Meditech, CPSI, Invision, PBAR, All Scripts or Paragon 
• Expert knowledge of DDE Medicare claim system 

• Expert knowledge of government rules and regulations 
• Prior team lead or supervisory experience

Note: Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $24.00 to $27.00. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

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