Information Associate

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Job Title:

Department:

Detailed Job Description:

The Department of Information Technology, Patient Technical Support Associate is responsible for assisting patients with access to their OSU Wexner Medical Center patient portal accounts. Associate functions that are provided include, but are not limited to, providing patient information regarding the patient portal application, forwarding calls, providing excellent customer service, placing trouble tickets when needed and activating and resetting passwords for patients. This position is a remote position. Services provided by the IT Patient Portal Support team are between 7:00 AM and 6:00 PM, Monday through Friday, excluding holidays.

Position Summary

The Patient Technical Support Associate serves as point person on the phone for all patient portal support needs while also ensuring the protection on patient information.

Minimum Education Required Per CCS Class Specs:

One year experience (1000 hours course work or training) in customer service or communications, including analyzing & interpreting information; 6 mos. experience (600 hours training) in operation of computer and related peripheral equipment; 3 mos. experience (300 hrs course work) in information research & analysis. Additional Qualifications: Some positions require 3 mos. exp. (300 hrs course work) in supervision management; 3 mos. experience (300 hours course work) in interviewing. Ability to proficiently use a personal computer and applicable software is required. Evidence of effective interpersonal communication skills, telephone skills, customer service skills and the ability to deal with multiple priorities is desired.

Additional Information:

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!

Location:

Position Type:

Scheduled Hours:

Shift:

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.