Offer summary

Qualifications:

More than 3 years of experience in issuer view chargeback solutions., Proficient in tools such as SAC, SIA, VISAROL, and MasterCom., Strong skills in database organization using Google Sheets, SQL, or Metabase., Fluent in Spanish and English..

Key responsabilities:

Manage the registration of national and international chargebacks.

Resolve disputes initiated through the ticket manager.

Control and administer the controversy database.

Define clarifications for unrecognized charges based on chargeback reason codes.

Job description

Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes locally-issued corporate cards, bill pay, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.

Clara is backed by top investors and strategics including Accial Capital, Canary, Citi Ventures, Coatue, DST Global, General Catalyst, Goldman Sachs, ICONIQ Growth, Kaszek, Monashees, and Notable Capital, as well as prominent angel investors.

Job Description

We are looking for a Chargeback Associate who will:

- Execute and manage the registration of national chargebacks in DDR.

- Execute and manage the registration of international chargebacks in MasterCom.

- Execute and manage the registration of clarifications for withdrawals at ATMs.

- Resolve and manage disputes initiated through the ticket manager.

- Control and administration of the controversy database.

- Define and resolve clarifications for unrecognized charges under the appropriate chargeback reason code.

- Deep knowledge of the full chargeback cycle issuer, pre-arbitration, arbitration, associated reason codes, and case closures in favor and against."

Our requirements for this position are:

Prior experience: More than 3 years in issuer view chargeback solution.Previous use and experience of “CID” Local regulation. Previous use and experience in tools as SAC / SIA / VISAROL / MASTERCOM/MASTERCARCONNECTPrevious experience in issuer view clarification processes.
Language: Spanish native / English
Hard skills: High qualities in database organization in google sheets , SQL, Metabase or any other tool for data maning. Critical Thinking.Teamwork.Leadership.

Additional Skills & Plus

Software: Office.Knowledge in database engines.
Methodologies
Soft skills

The way we do things is as important as what we do. That is why we operate on a set of carefully-identified values. They are what we expect from ourselves and each other in our day-to-day.