About Us
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
• Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021
• Gold Stevie Award Winner for Great Employers in 2024 and 2022
• We foster an exciting culture of creativity, connection, and commitment
Read more about our culture: Foundever® Stories
Job Summary
Foundever is seeking a highly motivated and experienced Lead Network Engineer to join our team. This position will be responsible for designing, developing, and implementing enterprise-level network infrastructure solutions to support the company's business needs. The Team Lead Network Engineer will also be responsible for providing technical leadership and mentoring to engineers, as well as leading a team of network engineers to ensure the successful deployment and management of network infrastructure.
Primary Job Responsibilities
- Design, develop, and implement enterprise network infrastructure solutions to support the company's business needs
- Lead and manage the deployment and management of network devices, including routers, switches, firewalls, and load balancers
- Troubleshoot complex network issues, including performance problems, security breaches, and connectivity issues
- Provide expert support for security (Firewall, VPN, IPS, Proxy) applications in a networking environment
- Provide Level 3 support for complex enterprise break/fix tasks
- Install, administer, and troubleshoot layer 2 and 3 switching (Cisco Catalyst, Nexus) and routing MPLS wide area technologies
- Understand and troubleshoot VPNs, Firewalls (Cisco ASA/Firepower, Checkpoint)
- Implement and manage F5 LTM/GTM/ASM solutions
- Implement and manage corporate Wireless networks
- Demonstrate practical experience with intelligent routing protocols BGP, IGP, OSPF
- Demonstrate practical understanding of VOIP/SIP
- Mentor and train junior network engineers in technology and processes
- Develop enterprise infrastructure designs and provide technical guidance to management and clients
- Collaborate with team members on large-scale projects to ensure the success of the organization's network infrastructure
- Communicate technical information effectively to both technical and non-technical audiences
Technical experience and requirements needed in order to be successful
- Four-year degree or equivalent combination of education and experience
- Minimum of 5+ years of experience in network engineering
- CCNP or CCIE certification with proven specialization in either voice or security
- CCDA or CCDP certification is a plus
- Check Point Firewall certification is a plus
- F5 certification is a plus
- Practical experience with fiber optic cabling standards (SMF, MMF, Copper) is a plus
- Excellent written and verbal communication skills
- Strong ability to work independently and as part of a team
- Ability to work different shifts and extended hours (when required)
- Ability to travel up to 15% domestically
- Ability to lift 40lbs overhead
- Valid driver's license
Additional skills that would be beneficial
- Experience with virtualization technologies, such as VMware and Citrix
- Experience with cloud computing platforms, such as AWS and Azure
- Knowledge of automation tools, such as Ansible and Python
- Familiarity with containerization technologies, such as Kubernetes and Docker
- Exposure to artificial intelligence (AI) and machine learning (ML) for network optimization and security
- Experience with big data analytics for network performance and anomaly detection
- Knowledge of DevOps practices for efficient network management and deployment
Our Offer
- Competitive salary and benefits package
- Fully remote working
- Opportunity to work with a global team of talented professionals
- Chance to make a real impact on the company's success
- On-the-job training and mentorship from experienced network engineers
- Continued learning and professional development opportunities
#LI-KH1
