Offer summary

Qualifications:

Bachelor's degree or equivalent work experience, 4-5 years of experience in project management or account management, Strong attention to detail and ability to complete tasks accurately and on time, Excellent presentation skills for both internal and external customers..

Key responsibilities:

Create and execute plans for merchant onboarding strategy to enhance the onboarding experience.

Implement programs across processes, products, and people to drive performance.

Train merchant staff on using the Bbot platform effectively and create training materials.

Identify and improve existing merchant workflows to maximize revenue and adoption.

Job description

Job title: Project Manager, Merchant Experience - Launch
Location: Remote
Duration: 3+ Months contract
Payrate: $30/hr - $46/hr

Description:
About the Role DoorDash Tableside Order & Pay (OPT) is looking for a Project Manager for their Launch Team to drive the onboarding and launch team's top priority strategic merchant projects, internal & external communication, and milestone timelines. This role focuses on the merchants' launch experience where you'll have opportunities to improve efficiency, time-to-value, and internal processes. You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants. You will report to the Associate Manager, Strategy & Operations of a Tableside OPT and work within our Platform Operations organization.

Responsibilities:

Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants Implement programs across process, product, and people to move the numbers
Be a Bbot product expert with a high level of proficiency in all associated integrations
Create merchant training materials to encourage staff understanding and adoption
Perform quality assurance testing to ensure full functionality of ordering site prior to launch
Train merchant staff on effectively using the Bbot platform
Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
Be able to achieve immediate results and adapt in an evolving work environment
Look for ways to improve and want to shape the direction of the company

Education & Qualifications:

Bachelor's degree or equivalent work experience
4-5 years of work experience in project management or account management
Able to complete tasks accurately, effectively and on time with superb attention to detail
Experience working successfully cross functionally with individual contributors
Excellent external and internal customer presentation skills
Driven/led a successful (measured by adoption) business opportunity, developed process improvements, and enabled stakeholders on process changes.
Experience working successfully cross functionally with other departments

To know more about current opportunities at LeadStack, please visit us at https://leadstackinc.com/careers/
Should you have any questions, feel free to call me on (415) 322-5419 or send an email on akarsh.yathiraj@leadstackinc.com

Thanks and Regards
Akarsh Yathiraj

Senior Recruiter