Offer summary

Qualifications:

High School Diploma or GED required; 2 years of college or an Associate's Degree preferred., 2 years of customer service experience in a healthcare organization is required., Must be computer literate and able to operate Electronic Medical Records and Microsoft Office applications., Knowledge of medical terminology and strong analytical skills are essential..

Key responsabilities:

Provide effective customer service to patients, vendors, and insurance companies.

Verify patient demographics and insurance coverage, and perform data entry as needed.

Request and obtain payment from patients for balances owed and document all call information.

Identify and escalate priority issues while maintaining a professional demeanor.

Job description

Job Details

Job Location: CBO Office - Atlanta, GA

Position Type: Full Time

Education Level: High School or GED

Salary Range: Undisclosed

Travel Percentage: As needed for business requirements.

Job Category: Revenue Cycle Management

Description

GENERAL SUMMARY OF DUTIES: United Digestives Customer Service Representative is responsible for providing effective customer service to patients, vendors, insurance companies, and other medical facilities. The position requires excellent telephone communication skills, and a high level of skill in entering data into the computer while talking with patients.

REPORTS TO: Revenue Cycle Manger

RESPONSIBILITES
Duties include but are not limited to:

Verify patient demographics, insurance coverage, and complete data entry as needed
Review patients account history to understand payments received and amount due from patient
Provide transaction history summary to patient to help them understand their copay/coinsurance/deductible owed on their account
Request and obtain payment from patient for balance owed
Route calls as necessary to appropriate resource
Identify and escalate priority issues
Document all call information to ensure proper call history is recorded
Additional duties and responsibilities as assigned

REQUIRED EDUCATION, SKILLS, & EXPERIENCE
High School Diploma or GED required, 2 years of college or Associates Degree preferred; 2 years of customer service experience in a health care organization is required, or an equivalent combination of relevant education and/or experience. Must be customer service oriented, computer literate and able to operate an Electronic Medical Record (preferably eCW), and multiple Microsoft Office applications. Knowledge of medical terminology, effective mathematical and analytical skills are required, along with advanced trouble shooting skills.

ADDITIONAL SKILL AND EXPERIENCE
Customer Service Representative must be able to:

Displays a professional outgoing warm and helpful attitude
Always provide a high level of service to all stakeholders including coworkers, patients, physicians, and vendors
Communicate clearly with coworkers, patients, physicians and vendors through telephone, email, and in-person
Plan, prioritize, and complete multiple tasks as delegated by RCM Leadership
Must be flexible, organized, and function well under pressure
Answer emails, voicemails, communicate issues in a timely and efficient manner
High level of curiosity, self-motivation, and attention to detail
Ability to work independently with strong organizational skills
Ability to communicate effectively both orally and in writing
Maintain composure and always set a professional example

PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS
Requires sitting and standing associated with a normal office environment, travel as business needs dictate.

DRUG FREE WORKPLACE
United Digestive is a drug free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.

EQUAL OPPORTUNITY EMPLOYER
United Digestive is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, military or veteran status, gender, color or national origin in its employment practices.