Medical Administrative Assistant - (ZR_21960_JOB)

This is a remote position.

Role Name: Virtual Medical Administrative Assistant

Schedule:

• Monday to Friday, 9am to 1pm West Hollywood, CA time
  

Client Overview

Join a thriving, modern psychiatric healthcare practice that’s embracing digital transformation to deliver exceptional patient care. This progressive practice is implementing cutting-edge electronic health record systems and expanding their patient services. As they scale their operations, they’re seeking a detail-oriented professional to support their mission of providing comprehensive mental health care in a technology-enabled environment.

Job Description

This is an exciting opportunity to join a forward-thinking psychiatric practice at a pivotal moment in their growth journey. As the Virtual Medical Administrative Assistant, you’ll be the digital backbone of the practice, ensuring seamless coordination between patients, healthcare partners, and our provider team. You’ll work with modern healthcare technologies, including advanced EHR systems, while playing a crucial role in practice expansion. This position offers the perfect blend of administrative expertise and healthcare coordination, with opportunities for professional growth as the practice scales.

Responsibilities

• Manage digital communication hub through EHR system, including processing incoming/outgoing faxes from healthcare partners, pharmacies, and specialists
  
• Coordinate comprehensive lab management process with major healthcare companies (Quest Diagnostics and LabCorp)
  
  • Monitor incoming results
    
  • Upload and organize reports
    
  • Coordinate new patient lab orders
    
• Provide exceptional patient care coordination
  
  • Handle incoming calls professionally
    
  • Manage patient scheduling and follow-ups
    
  • Process new patient intake documentation
    
  • Distribute patient education materials
    
• Support practice growth initiatives
  
  • Assist with digital presence management
    
  • Contribute to website updates
    
  • Help optimize online visibility
    
• Maintain accurate documentation and records
  
  • Format and organize spreadsheets
    
  • Process referral documentation
    
  • Manage digital filing systems
    

Requirements

• Proven experience in medical administration or healthcare support roles
  
• Strong proficiency in English communication (written and verbal)
  
• Demonstrated experience with Electronic Health Record (EHR) systems
  
• Excellence in organization and attention to detail
  
• Ability to maintain consistent work schedule aligned with US time zone
  
• Professional demeanor and outstanding customer service orientation
  
• Proficiency with digital tools including:
  
  • Google Workspace
    
  • Healthcare management systems
    
  • Digital communication platforms
    
• Understanding of medical terminology and healthcare workflows
  
• Ability to work independently while maintaining clear communication
  
• Commitment to patient confidentiality and HIPAA compliance
  
• Adaptability to new technologies and systems