Collector

Dealership:

Lithia Motors, Medford OR

Lithia Motors, Inc. is one of the largest automotive retailers in the United States, the leading retailer in each of our markets and is publicly traded on the NYSE (LAD).  We’re looking for a self-motivated and career driven Collections professional who will thrive in a challenging, dynamic environment to join our team.

Responsibilities:

• Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities
• Contact assigned customers to negotiate payment arrangements on delinquent accounts
• Educate and counsel customers on account terms and payment programs to resolve past due amounts
• Utilize various skip tracing methods and processes to locate customers
• Maintain and ensure accurate, up-to-date customer account information and delinquency status
• Forward severely delinquent accounts to supervisor for repossession review
• Maintain collection tracking system
• Proactively work collection campaigns to collect aging balances
• Adhere to FDCPA guidelines and company policies regarding collection activity and customer contact
• Follow established procedures for working the collections system
• Record all transactions and customer notes within the collections system
• Provide store support as needed
• Research and resolve account discrepancies in collection system
• Respond to all customer inquiries within 1 business day
• Respond to all store requests within 2 hours

Qualifications:

• Basic knowledge of installment loans and various customer protection laws
• Basic understanding of loan origination documentation preferred
• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
• Previous collections experience

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.