Senior ServiceNow Developer

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA. 

THE POSITION:

The Senior ServiceNow Developer is the technology subject-matter expert responsible for the analysis, design, configuration, and implementation of software development projects within ServiceNow ITSM and CSM. Works on multiple projects and development efforts and provides technical and architectural guidance on complex initiatives.  In this role, you will collaborate with cross-functional teams to deliver innovative, scalable, and efficient solutions while ensuring adherence to technical standards and best practices.  The candidate should have at least 7 - 10 years of hands-on ServiceNow programming experience. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by: 

• Design, develop, and maintain scalable, secure, and robust software solutions on the ServiceNow platform.
• Design, create, and maintain process/workflow and operational reports and dashboards using Platform and Performance Analytics, Process Mining, KPIs, and Control Metrics.
• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs
• Develop Interactive Dashboards, Widgets, Workspaces.
• Create and configure integrations between ServiceNow and third-party applications (e.g. MS Teams).
• Code solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements.
• Research, analyze, design, develop and support high-quality automation workflows inside and outside the ITSM platform that are appropriate for business and technology strategies.
• Utilize multiple architectural components (across data, application, business) in design and development of story requirements.
• Perform proof of concept as necessary to mitigate risk or implement new ideas.
• Contribute to existing test suites (integration, regression, performance), analyze test reports, identify any test issues/errors, and triage the underlying cause.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. 

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Licenses/Certificates ServiceNow Certified System Administrator
• ITIL Foundations certified
• Experience and/or Training
• Expert knowledge of ServiceNow ITSM applications with at least 5+ years of hands-on experience with at least 3 years in a technical leadership role.
• 8+ years of experience working as a ServiceNow Developer
• 5+ years of experience working in the CSM module of ServiceNow
• Experience managing integrations in ServiceNow using ServiceNow table APIs, scripted Web Services, custom REST APIs, Integration Hub spokes
• Expertise in ServiceNow development, JavaScript, Angular JS or React JS
• Expertise in ServiceNow Flow Designer
• Solid understanding of Agile methodologies and tools (e.g., JIRA, Confluence).
• Strong understanding of software design patterns, architecture, and principles.
• Excellent written and verbal communication skills
• Strong documentation skills and experience in technical writing
• Ability to work independently and collaboratively in a fast-paced environment
• Problem solving: Strong analytical skills and detail orientation to identify issues and develop effective solutions, while considering the broader impact on the organization
• Education (i.e. degree required)
•  (i.e. the kind of skills and knowledge and number of years required)
• Technology/Equipment Windows computer operation and/or MAC computer operation

• Education Bachelor’s degree in Computer Science, Software Engineering, or a related discipline
• Licenses/Certificates ServiceNow Certified Implementation Specialist – Customer Service Management
• ServiceNow Certified Implementation Specialist – IT Service Management
• Experience and/or Training
• Experience with complex and global projects
• Experience with full-stack development, including front-end (e.g., React, Angular) and back-end Java Script technologies
• Proficiency with API development (SOAP OR REST)
• A mindset of ongoing learning and improvement, staying updated with industry trends, best practices, and new technologies

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.  

Client Delight I own every client experience and its impact on results.  

Take Action I am empowered and empower others to act now.  

Grow Talent I own my development and invest in the development of others.   

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.  

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.  

Embrace Diversity I create an environment of awareness and respect.  

Always Innovate I am bold and creative in everything I do. 

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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