Finance Counselor I

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact — from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

Job Description

The Finance Counselor I is a dynamic staff member who will assist students with navigating the complex field of affording higher education. You will provide proactive, caring, student centered support to the Student Financial Services Department. You will report to your Team Lead #LI-Remote

Primary Responsibilities:

• Inbound and Outbound phone coverage
• Work with students and contacts according to SNHU's culture and brand behaviors to support the mission of the university
• You will apply financial aid, billing and registrar policies to all student interactions
• You will help students develop a financial strategy for their education and achieve their goal of graduation
• Provide excellent customer service to our online students over the phone (80%), by email (15%), and > 5% in person.
• You will need to be available for incoming phone calls from students all over the world
• You will document student interactions in customer relationship manager
• You will participate in daily outbound calling campaigns as assigned
• Partner with departments outside of Financial Aid including Admissions and Advising to ensure the delivery of a high level of service to every student
• Meet expectations for Monthly Metrics and call reviews

Required Qualifications:

• Employment is dependent upon successful access to the National Student Loan Data System, which requires all federal student loans to be in good standing and not in default and a credit check to review that student loans are not in default
• A background and credit check is required for employment
• Experience in a customer service related field and the knowledge of writing professional communications in a previous role.
• Some college credits must be completed
• Reliable high speed internet
• Your at home work space is distraction free during working hours to maintain focus for the success of this position.

Experience that is transferable:

• 1+ years of related experience with financial aid, billing, and registrar functions preferably in a higher education environment or contact center.

Work Hours:

• Operational hours are 8:00AM to 8:00PM EST Monday- Friday and 9:00AM to 8:00PM EST Saturday and Sunday.
• Available Schedules from Tuesday-Saturday or Sunday- Thursday.
• Shifts will include (3) days at 10:00AM-6:30PM local time and (2) Days at 12:00PM-8:30PM EST
• Daylight Saving Time is observed and schedules will shift semi-annually in states or territories not observing DST.
• You will be fully remote in a Synergy approved location

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you’re exceptional)

You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources