Platform AI Engineer

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

An integral segment of our company is Fuel iX™, TELUS Digital's proprietary generative AI engine. Fuel iX™ empowers businesses to transition their generative AI initiatives from concept to operational reality quickly, securely, and responsibly. This powerful tool enhances TELUS Digital’s ability to create and implement solutions that not only elevate customer engagement but also address complex business challenges.

Location and Flexibility

This role can be fully remote for candidates based in the states of São Paulo and Rio Grande do Sul as well as in the cities of Rio de Janeiro, and Belo Horizonte, due to team distribution and occasional in-person opportunities. If you are based in São Paulo or Porto Alegre, you are welcome to work from one of our offices on a flexible schedule.

The Opportunity

TELUS Digital is seeking a proficient AI Engineer passionate about the technology, and ready to implement research concepts into tangible and production-ready solutions for our global clients. As a AI Engineer, you will be instrumental in applying and integrating generative AI models to enhance digital products, while also applying best coding, testing, and monitoring practices, making AI accessible and valuable in a real-world context.

Responsibilities 

• Apply your knowledge of AI systems and software engineering to develop solutions that directly address and resolve business problems
• Take ownership of implementing and optimizing applied AI components, ensuring they meet product needs with high complexity and scale
• Develop and incorporate AI solutions while adhering to industry best practices, including moderation, security, monitoring, and compliance standards
• Understand and properly apply Responsible AI concepts in all the stages of the solution
• Translate AI research and PoCs into production-ready features, delivering robust and scalable AI components that integrate seamlessly with larger systems
• Drive the selection and application of appropriate evaluation metrics, ensuring that AI solutions are robust, unbiased, and meet all necessary performance standards
• Navigate difficult conversations by providing constructive feedback to teams
• You’ll identify obstacles to ensure quality, improve our user experience and how we build tests
• Self-aware of limitations, yet curious to learn new solutions while being receptive to constructive feedback from teammates
• Feeling comfortable with changing priorities by bringing positive energy 
• Communicate and simplify complex problems in order to foster understanding across multidisciplinary teams 

Qualifications 

• 3+ years of relevant web development experience writing high-quality code from scratch
• Demonstrable experience in applied AI, with a foundation in machine learning, NLP, LLMs, and statistical analysis
• Strong understanding of the trade-offs between various generative AI models and the ability to choose the right model for specific use cases
• Is proficient in the Python and Typescript language and understands the trade-offs between multiple frameworks and patterns
• Experience with data embeddings and vector databases, understanding the trade-off between available options, and leveraging it to optimize data ingestion
• Experience in architecting and developing solutions that integrate generative AI with traditional software solutions with minimal to no oversight
• Experience building and testing a server-side platform for API development and orchestration
• Skilled in creating and adjusting prompts for complex AI systems to meet diverse product requirements
• Familiarity with testing and evaluating AI systems using state-of-the-art methods and best practices
• Experience with cloud platforms, micro services and serverless architecture
• Strong ability to communicate effectively with teams and stakeholders, providing and receiving feedback to improve product outcomes
• Proficient in communicating and writing in English

Bonus Points 

• Familiarity with CI/CD tools like Jenkins, CircleCI, etc., and experience setting up deployment pipelines
• Familiarity with Vercel and Next.js
• GCP, Apigee and infrastructure proficiency is a plus
• Familiarity with Firebase and Firestore

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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