Customer Service Representative

Description

Job Title: Tactacam | Customer Service Representative

Company Overview:

At Tactacam, we are a rapidly growing and market-leading outdoor products and technology company. With over 500,000+ active customers worldwide and an expanding product line, we offer exciting career growth and personal development opportunities. Join us at Tactacam, where innovation, adventure, and limitless possibilities await!

Job Overview:

As a Customer Service Representative at Tactacam LLC, you'll play a key role in providing exceptional support for our diverse range of products, services, and advanced applications. Working remotely, you'll be on the front lines, leveraging your exceptional communication and troubleshooting skills to address technical inquiries and meet customer needs swiftly and expertly.

Responsibilities:

• Deliver top-tier technical support.
• Engage with customers via phone and other channels.
• Diagnose and solve technical problems.
• Ensure high customer satisfaction.
• Collaborate with teams for issue resolution.
• Maintain detailed records of customer interactions.
• Adhere to company policies and procedures.
• Efficiently manage a high volume of incoming calls.

Requirements:

• Strong technical aptitude.
• Proficient in technical issue resolution.
• Familiarity with customer service software.
• High-speed internet (50 Mbps download, 10 Mbps upload).
• Excellent communication skills.
• Ability to convey technical information clearly.
• Remote troubleshooting experience.
• Customer-focused with strong problem-solving skills.
• Dedicated remote work environment.
• Experience in remote work settings.
• Shift flexibility, including weekends.

Hours: Customer Service Representatives will begin with a comprehensive 30-day training program, held Monday through Friday from 8:00 AM to 4:30 PM CST. Following training, team members will enter a 2–4 week onboarding period on the same schedule to ensure continued support and learning.

Upon successful completion of onboarding, representatives will transition to their assigned team and move to a late-shift schedule: 9:30 AM to 6:00 PM CST, Monday through Friday.

Please note: This role requires participation in a rotating Saturday schedule, with hours from 8:00 AM to 4:30 PM CST.

Pay: $18.00 an hour

Location: Remote

Comprehensive Benefits Package: 

Our benefits include Medical, Dental, and Vision coverage to ensure your well-being. Plan for the future with our 401k plan and take time off to recharge with PTO. We've got you covered with Disability Insurance and Life Insurance too!

Location Limitations:

Please note at this time, we are not accepting applications from candidates based in Alaska (AK), California (CA), Connecticut (CT), Delaware (DE), Hawaii (HI), Louisiana (LA), Massachusetts (MA), New Mexico (NM), New York (NY), Oregon (OR), Washington (WA), Washington, D.C. (DC), Illinois (IL), or Wyoming (WY). We encourage candidates from other locations to apply for our open positions.

Equal Opportunity Employer:

Tactacam is an equal opportunity employer and does not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to providing a fair and inclusive work environment for all and encourage individuals of all backgrounds to apply for our open positions. Please let us know if you require reasonable accommodation during the application process, and we will be happy to assist.

Qualifications