Offer summary

Qualifications:

PMP/Prince2 certification required., Proven ability to organize and execute projects consistently., Technical knowledge in data center operations, backup, and IT service management., Excellent communication, time management, and decision-making skills..

Key responsabilities:

Lead and monitor professional services projects from initiation to delivery.

Serve as a liaison between clients and technical departments to meet project requirements.

Prepare key project documents and manage project risks and issues.

Assist in pre-sales engagement by preparing proposals and collaborating with sales teams.

Job description

Job Description:

We are seeking a Professional Services Sr. Project Manager to lead, coordinate and monitor ProfessionalServicesprojectsfrominitiationthroughdeliveryforcomplexclient engagements. Builds relationships with the customer to identify new opportunities to help them with their business problems. Servesasliaisonbetweeninternalandexternaltechnicalandnon-technical departments in order to ensure that all targets and requirements are met. Delivers results ensuring technical projects are completed on schedule and within budget.

JOBREQUIREMENTS:

Key Accountabilities

General

· WorkwithRackspaceandclientstakeholdersingatheringanddocumentingrequirementsthat solveacustomer’spainpointorobjectivesthroughprojectoutcomesandbenefitsrealization.

· Serves as liaison between clients and Rackspace technical and non-technical departments in order to ensure that all targets and requirements are met.

· Build and maintain a network of cross-functional technical resources within Rackspace and acrossanyrelativepartnershipstoallowforhigherproductivity,increasedbusiness,andrapid resolution of problems and escalations.

· ContributetotherefinementoftheRackspaceProfessionalServicesmethodology.

· Provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.

· Ability to travels required.

Project Management

· Responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances.

· Responsible for the preparation of key project documents(PID,plans,logs,reports)and other key deliverables through the life of the project.

· Proactively works to identify and manage project risks and issues. Ensures appropriate response plans are developed executed.

· Effectively manages change to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes.

· Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through continuous communication with project members.

· Prepares and presents reports on project progress and problems to Rackspace and client stakeholders.

Pre-Sales Engagement

· Assists in the preparation of proposals, RFP/RFI responses, & Statements of Work (SoW). This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies.

· Regularly collaborates with Sales pursuit teams, Programme & Project Managers, Technical Consultants, Solutions Architects, Partners, and extended cross-functional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.

PERSONSPECIFICATION:

Expertise/Qualifications

· PMP/Prince2(Practitioner)certification.

· Provenabilitytoorganiseandexecuteprojectsinaconsistent,repeatableandreliable manner.

· Technical conversational knowledge in the following areas:

o Data centre strategy &operations

o Capacity, utilisation, and performance

o Backup, storage, and disaster recovery

o migration & consolidation

o ITService Management and Service Delivery (ITILcertificationpreferred)

· Excellenttimemanagement,communications,decisionmaking,presentation,human relations and organization skills.

· Able to resolve problem sinatimely manner.

· Ability to communicate technical information and ideas so others will understand.

· Generalknowledgeofcloudtechnologies,IToperations,projectmanagementoperations.

· Abilitytoadapttoarapidlychangingenvironment,handlingshiftingprioritiesandambiguity.

· EnterpriseleveluseofMSOfficesuiteincludingProjectandVisioandknowledgeofother project management tools.

Experience

· (essential project management experience or scoping, planning, leading and monitoringtechnicalprojectsfrominitiationthroughdeliverypreferablyinmanagedservices or hosting.

· (essential) working on infrastructure technology projects including one or more of the following:

o virtualisation technologies.

o application/platform migration.

o data/storage/network migration and / or management.

Required profile