Offer summary

Qualifications:

Bachelor’s Degree in a technical field preferred, such as Computer Science or MIS., 5+ years of professional IT experience in a client-facing role, with 2+ years supporting O365, Exchange, SharePoint, Teams, and Azure., Strong communication skills for client interaction and remote troubleshooting., Microsoft certifications (MCSE, AZ-104) and advanced PowerShell scripting experience preferred..

Key responsabilities:

Analyze client requests to identify problems and recommend solutions.

Administer O365, manage Microsoft Volume Licenses, and support Azure AD/Entra ID.

Design and implement cloud-based solutions using Microsoft Azure and troubleshoot SQL databases.

Serve as an escalation point for complex issues and collaborate with teams to ensure compliance with security standards.

Job description

PURPOSE:
Ascend Technologies is currently seeking an Office 365/Azure Engineer to support our clients. This role will provide escalated support and operational maintenance to client cloud environments, including Microsoft Services across the Azure and Office 365 suite.  This role will also work on project-based initiatives for clients, including upgrades to existing infrastructure and deployment of new technology.

RESPONSIBILITIES:

Analyze each client's specific request and determine the underlying problem and recommend proper solution
In-depth skills administering O365 and supporting Microsoft email platforms, including Exchange Server in a hybrid configuration
Manage Microsoft Volume Licenses, EA and Reservation
In-depth experience baselining & configuring OneDrive, Teams, Sharepoint, Conditional Access controls, and MFA
Design, develop, and implement cloud-based solutions using Microsoft Azure
Operational expertise InTune and other MDM solutions
Troubleshoot SQL Database and SQL reporting
Implement and manage virtual servers (Hyper-V/VMware)
Server administration – Drive expansion, Root cause analysis
Administration of Azure AD/Entra ID
Support applications and functions in Azure Cloud
Monitor new developments and emerging Cloud technology trends and identify new products with potential benefit to Ascend clients with in-depth research of each product
Participate in the design, implementation and administration of Cloud-based platform solutions working alongside architects and other teams to ensure current and future business requirements are considered
Partner with Information Security/Cybersecurity to ensure infrastructure solutions comply with Cloud security standards
Troubleshoot InTune and other MDM solution experience
Serve as escalation point for the Ascend Technologies Network Operations Center (NOC) and support engineers for questions and complex issue resolution
Other responsibilities assigned by management

MINIMUM SKILLS, EDUCATION AND EXPERIENCE

Bachelor’s Degree in a technical field preferred. Computer Science, MIS or equivalent.
Prefer 5+ years of professional IT experience in a client facing role plus 2+ years of experience supporting O365, Exchange online, Sharepoint, Teams and Azure
Ability to function on application and technical tasks with little or no supervision
Adapt when required to adjust to multiple demands, shifting priorities, ambiguity and rapid change
Strong communication skills to be able to work with clients and assist non-technical users with troubleshooting remotely
Proven excellence in decision making when multiple alternatives are presented
Excellent organizational, verbal and written communication skills
Effectively works with team members, motivating them in difficult situations
Microsoft (MCSE), AZ-104 at minimum with AZ-500 certifications preferred
Advanced PowerShell scripting experience

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.

CORE VALUES
We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:

Committed to Client Success: Our actions and our words always align with the best interest of the client.
One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
Integrity: We are unquestionably committed to doing the right thing even when it is hard.
Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.