Offer summary

Qualifications:

Caring and empathetic with a commitment to providing exceptional customer service., Previous experience in call center or customer service roles is required., Strong attention to detail and ability to thrive in a fast-paced environment., Proficient with technology and online forms; experience in the funeral industry is a plus..

Key responsabilities:

Assist families over the phone, online, and via email throughout the cremation process.

Build a clear understanding of Tulip’s products to effectively communicate their benefits to families.

Complete necessary paperwork and permits, and order death certificates promptly.

Handle sensitive situations with customers and support the team in delivering exceptional service.

Job description

Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 160 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry.

Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation.

We currently have an opening for a Family Care Specialist-Call Center to join the Tulip Cremation. This position will work remotely. As a Family Care Specialist-Call Center, you will assist families over the phone, online, and via email to help them through the end-to-end cremation process, ensuring that each family receives an exceptional experience.

Overview & Responsibilities:

Build a clear understanding of Tulip’s product so you can easily articulate why Tulip is the best choice for families
Become familiar with the processes and regulations in our industry and ensure that you are executing your work efficiently and accurately
Complete and file all necessary paperwork and permits
Order death certificates from the county as soon as a death is registered
Work closely with suppliers and partners throughout the process, communicating problems quickly and working to build relationships
Handle highly sensitive and challenging situations with customers, as required, and escalate cases you identify as being problematic
Support the team in any other way that helps Tulip to deliver exceptional service to every single family

Requirements & Qualifications:

Caring, empathetic, and committed to providing best-in-class service to customers
Previous call center, customer services experience
Ability to work from home
Strong attention to detail and ability to work in a fast-paced environment
Proficient with technology and ability to assist families with online forms
Experience in the funeral industry a plus

Required profile