Yardi Support Specialist

Envolve Client Services Group owns and professionally manages apartment communities located throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to be.

Envolve offers a wide variety of opportunities from residential apartment management, leasing, maintenance and more. We, the Envolve team are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company. We are currently searching for a Yardi Support Specialist to work remotely.

Essential Duties and Responsibilities:

• Serve as the first point of contact for users experiencing Yardi software-related problems, guiding them through problem identification, resolution, and prevention.
• Create and maintain users, user/property/menu-based security, scheduled reports, custom menus and workflows.
• Assist with onboarding new properties and associated
• Collaborate with other team members and Yardi Client Support to escalate and resolve complex technical issues promptly.
• Test and implement new Yardi
• Work with interface vendors to establish and maintain Yardi data
• Identify and streamline processes that can be improved with innovation and work with team to
• Troubleshoot Yardi system issues and escalate if
• Analyze support tickets and work with department heads to create opportunities for additional training. Assist with end user training and development of training guides.
• Other duties, as assigned

Education and Work Experience Requirements

• Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• 3+ years of Yardi Voyager experience including administration and user
• 3+ years of residential and/or affordable support
• Strong Technical Support and Customer Support experience
• Experience supporting the following Yardi products is preferred: Voyager 7, Affordable, Financial, Procure to Pay, Maintenance IQ, Voyager 8/Elevate, Residential, RentCafe, CRMIQ, and Forecast IQ
• Experience with Yardi custom reporting and SQL scripting within a Yardi database
• Experience with ETL, Y2Y, and/or custom importing

Specific Job Knowledge, Skill and Ability:

• Yardi software proficiency
• Technical Troubleshooting skills
• Must be able to work independently and/or in a team environment.
• Ability to deliver valuable and professional IT services to internal clients
• Solid time management and organizational skills to efficiently complete assigned tasks
• Effective communication skills
• Ability to interact professionally with a diverse group of co-workers.
• Customer Service oriented

 Pay Rate: 70K-80K

Benefits:

• Competitive salaries and bonuses
• Medical
• Dental
• Vision
• 401(k) plan with employer match
• Short term disability
• Long term disability
• Life/AD&D
• Paid Time Off
• 11 paid holidays
• Employee Assistance Program
• Career advancement opportunities
• Training and Development

EOE Minorities/Female/Disabled/Veterans

Background Screening and Drug Test Required.