Application Support Engineer

Job Title:

Application Support Engineer

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Overview:
An Application Ops Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. Responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate teams.
Key Responsibilities:
Event Management (Monitoring dashboards & Alert handling) and finding resolutions within SLA’s
Monitoring Ticketing tools to analyse 1st Line and 2nd Line defects and drive to closures within agreed SLA’s
Escalate/Properly route tickets to internal teams(DevOps, Dev, Platform etc)
Includes support for Non-Prod & Production systems
Zero downtime for Applications, reduction in Mean time to resolve.
Create Standard Operating Procedures for L1/L2/Alert resolutions
Required Qualifications:
Technical Expertise:
4+ years of experience as an application support Engineer
Awareness of Business Domains
ITIL service management and understanding in Kanban
Splunk, App D, Grafana
Linux, Multi cloud management, Kubernetes. Http errors - troubleshooting
Scripting & Tools: Shell/Python; Remedy, Service Now, Jira
Soft Skills:
Strong problem-solving skills and attention to detail.
Excellent communication and teamwork abilities.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment. 

Location:

IND Work-at-Home

Language Requirements:

Time Type:

Full time

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