Manager - Pharmacy & Emergency Department Applications

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Job Summary:

The Manager Clinical & Revenue Cycle Applications is a healthcare IT professional that leads the planning, design, implementation and effective use of the EMR application (EPIC) across WHS entities and affiliated community. Serves as champion for Connect (EPIC) adoption and the involvement, education and support of staff in all Connect (EPIC) efforts. Works in partnership with the IT leadership team to ensure that the Connect (EPIC) system supports WHS improvement efforts and integrate effectively with WHS IT services. Leads the efforts of the Connect (EPIC) team and function to provide leadership and expertise in the area of EMR applications, and its acquisition and management, to ensure optimal utilization of the Connect (EPIC) system.
The Manager of Clinical & Revenue Cycle Applications works closely with project leaders and other Connect (Epic) team members to design, build and implement the clinical applications for WellStar Health System. This role has responsibility for staff training, development, and motivation. In addition, the role is key to integration of new processes and software across inpatient and/or outpatient settings. This role requires demonstrated strong leadership, project management, full system lifecycle experience, hands-on approach, and results oriented skills in a fast paced, dynamic environment. This position requires demonstrated success in large-scale process change across multiple business functions.

Core Responsibilities and Essential Functions:

Management of WellStar Connect (Epic)
* Ensure that the technical requirements that are necessary to keep the project on track are understood, clearly communicated, and executed on time.
* Maintain close communication with the Director, clinical applications -Epic and system representatives
* Manages Epic and resources by establishing measurable results.
* Manages all phases of the ITproject delivery life cycle and provides high level and individual support
* Acts as a liaison between the application team, the technical team and operations.
* Assists in the development of project-specific work plans, task sequencing, and the extent to which tasks can be performed concurrently.
* Coordinates; evaluates performance; sets goals of application team.
* Ability to coordinate and integrate project activities across multiple areas
* Identifies and manages risk factors associated with the Epic/IT application implementation, optimization and support.
* Develop, communicate, and manage the Epic/IT environment strategy.
Provides on-going project management and status reporting at all levels.
* Develops, tracks and executes WellStar Connect project plan and related budget if applicable.
* Defines and documents high-level business requirements.
* Manages large projects and resources by establishing measurable results.
* Provides on-going project management and status reporting at all levels.
* Manages resources by coordinating across individual projects and regions to ensure adequate resources and are available and delivery commitments are met.
* Manages and escalates issues.
* Manages the Scope and Change Management Process for Epic and other applications to include implementation, optimization and support special updates (SUs) and upgrades.
* Ability to use negotiation skills to achieve outcomes around issues, scope, schedule, costs/budget and resources.
* Sustains strong ongoing relationships with client sponsors and senior management during IT Projects.
* Standardizes and monitors the project management methodologies.
* Reviews and monitors project status and prepares periodic performance reports to leadership.
* Makes recommendations for improvements
Responsible for the administration of the Epic environment to include
* Operations and Maintenance Supports and maintains WellStar Epic/IT application software to insure that organizational business needs are met. Maintains current knowledge ofEpic systems and other applications, interfaces, reporting processes, and data capture.
* Financial Management Provides input into budget preparation and forecast.
* Customer Satisfaction Acts collaboratively in assessing, evaluating and providing IT application support services within and across organizational business units; ensures collaboration within, and across, all departmental boundaries, strengthening existing relationships and alliances, and forming new ones, so that customer needs are met.
Leadership and Management
* Manages and leads a team of support personnel that provide support to all IT applications courses, events, and programs.
* Monitors managerial performance of Application Analysts and provides coaching, counseling as indicated for improved performance
* Creates an environment of mutual trust, respect and empowerment to foster ethical leadership
* Creates accountability for employee morale and customer satisfaction
* Ensure that working team members are Epic certified and have received necessary training.
Performs other duties as assigned
Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

Bachelor's Degree Required and
Bachelor's Degree of Computer Science, Information Systems Preferred or
related field Preferred and

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s):

Epic Certification Required

Required Minimum Experience:

Minimum 5 years related work experience Required and
Minimum 3 years experience in a supervisory or managerial role Required and
Minimum 3 years experience managing implementations of large-scale, complex, multi-disciplined, cross-functional and highly visible projects/programs and cross organizational teams.
Required and
Significant project management experience with proven ability to manage, execute, control and achieve closure of large, complex projects is required.
Required and
Experience with business process redesign, benefits realization and project planning in a healthcare environment.
Required and
Possess a strong background in healthcare with large software application design and implementation projects.
Required and
Demonstrate the ability to work collaboratively with clinical departments and cross-functional teams, and to deliver projects on time and on budget.
Required and
Significant experience in evaluating software packages and working with application vendors and system integrators.
Required

Required Minimum Skills:

Excellent Project Management skills including practical usage of Microsoft Office Products. Must possess strong communication, presentation and customer relation skills.
Experience managing large complex projects and has strong project management skills.
Demonstrates extensive experience in client relationship management.
Must be deeply experienced in Project Management Methodologies.
Excellent analytical ability and interpersonal skills to communicate effectively with clients and other IT staff.
Demonstrated effectiveness interfacing and negotiating with clients, internal customers and vendors.
Leadership and ability to motivate others.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.