Offer summary

Qualifications:

High School diploma or equivalent required; a bachelor's degree in a non-clinical field is preferred., Minimum of one year experience in a clinical or customer service setting is preferred., Experience with EPIC or other registration systems is required, along with strong computer skills., Excellent verbal and written communication skills, along with strong problem-solving abilities, are essential..

Key responsabilities:

Receive and manage incoming calls from patients regarding appointments and care.

Provide exceptional customer service to enhance the patient experience and support the clinician-patient relationship.

Assist in the coordination of care through various support duties within a team environment.

Utilize electronic medical records and other technology to facilitate patient access and understanding.

Job description

Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health’s 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost effective care to every patient we serve. By establishing a solid foundation of shared decision making, understanding and trust with each of its patients, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country.

Summary

This position is looking for skilled call center candidates for our Eastern Massachusetts locations throughout the call center department ranging from Beverly all the way down to Quincy locations. Applicants must live in Massachusetts, have EPIC/ registration system experience (please list on resume as applicable), and reliable high-speed home internet. This role is fully remote after training is complete and should be located close enough to the site that works best for you for any on-site trainings as needed. This is a great opportunity to grow within the call center field to make a positive difference for our patients within a great company!

Under direct supervision, receives incoming calls and inquires and assists patients in the management of appointments/care. Through a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model, plays an integral role in the support of our patients. Provides extraordinary customer service and strong problem solving skills to strengthen the patient/clinician relationship. Must have clear verbal and written communication skills to ensure improve patient access and understanding.

EDUCATION/LICENSES/CERTIFICATIONS

High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required.
A bachelor’s or other non-clinical degree combined with an interest in healthcare

Experience

A minimum of one year in a clinical or customer service setting preferred.
Computer experience required with the ability to use word processing and spreadsheet programs.
Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required.
High- volume call center experience preferred.

Skills

Able to communicate in a professional and appropriate manner.
Strong interpersonal, customer service, time management, and organizational skills required.
Working knowledge of patient related documents preferred.

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.

Benefits Include

Up to 8% company retirement contribution,
Generous Paid Time Off
10 paid holidays,
Paid professional development,
Generous health and welfare benefit package.

Organization

Internal Medicine

Primary Location

Watertown MA

Schedule

8:00a-4:30p

Job

Practice Support Staff

Job Level

Individual Contributor

Job Type

Full Time

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