Bilingue Associé(e) en gestion des risques - Bilingual Risk Management Associate

PRINCIPALES FONCTIONS ET RESPONSABILITÉS :

• Traiter les inscriptions aux programmes reçues par télécopieur, par courriel et par téléphone sur une base quotidienne;

• Assurer des mises à jour rapides à la base de données de programmes sur une base continue;

• Maintenir des communications efficaces avec de multiples clients externes et internes;

• Tenir des registres électroniques exacts des renseignements concernant les inscriptions de patients et de programmes, les données des patients, les alertes de laboratoire, et les demandes d’informations complémentaires;

• Communiquer avec les clients internes et externes au besoin;

• D’autres fonctions et tâches seront confiées à l’associé(e) en gestion des risques selon les besoins.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Process program registrations received via fax, e-mail and phone on a daily basis;

• Ensure prompt updates to program database on an ongoing basis;

• Maintain effective communications with multiple external and internal customers;

• Maintain accurate electronic records of information regarding patient and program registrations, patient data, laboratory alerts, and requests for further information; and

• Communicate with internal and external clients as deemed necessary.

• The Risk Management Associate will also be assigned other duties and tasks as required.

EXPÉRIENCE ET NIVEAU D’ÉDUCATION REQUIS :

• Minimum de 2 ans d’expérience dans un rôle de service à la clientèle/d’entrée de données dans un bureau;

• Expérience de travail dans l’industrie pharmaceutique/biotechnologique ou dans des industries liées à la santé constitue un atout;

• Diplôme d’études collégiales ou un diplôme universitaire dans un domaine connexe;

• Orientation client proactive;

• Bilinguisme: Français et anglais constitue est requis.

Le candidat retenu pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d'équipes interfonctionnelles

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Minimum 2 years experience in customer service / data entry role, in an office setting

• Working experience in a pharmaceutical/biotech or healthcare-related industries is an asset

• College diploma or University degree in a related field;

• Proactive customer focus

• Bilingualism: French and English is required

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

COMPÉTENCES , CONNAISSANCES ET APTITUDES MINIMALES REQUISES :

• Capacité de communiquer efficacement oralement et par écrit
• Manière professionnelle / courtoise / efficace au téléphone
• Compétences interpersonnelles et de leadership efficaces
• Sens de l’organisation; souci du détail
• Capacité à respecter systématiquement les échéances
• Excellentes aptitudes de résolution de problèmes; capacité à résoudre les problèmes de manière efficace et efficiente

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Ability to communicate effectively both orally and in writing

• Professional / courteous / efficient telephone manner

• Effective interpersonal and leadership skills

• Effective organizational skills; attention to detail

• Ability to consistently meet deadlines

• Excellent problem-solving skills; ability to resolve issues effectively and efficiently

• Ability to work independently and in a team environment;

• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies: